Workshop Manager

Purpose of the Role:

Manage the daily operations of the workshop to ensure that service delivery meets company standards, while maintaining profitability, quality, compliance, and staff performance.

Key Responsibilities:

1. Production & Profitability

• Set weekly production targets within departments and monitor achievement daily.
• Ensure “first-time-right” completion on at least 80% of jobs.
• Authorize and track all rework and additional work.
• Monitor and control diesel usage, breakages, and overtime (limit to 40 hours per employee per month).
• Ensure regular maintenance and servicing of all equipment and tools.
• Analyse jobs to maximize profitability.

2. Quality Control & Safety

• Ensure consistent, high-quality work that meets insurance company standards.
• Enforce housekeeping and safety rules at all times.
• Verify that only licensed employees move vehicles.
• Maintain adherence to weekly reporting deadlines.

3. Compliance & Administration

• Ensure daily updates on the online system (TMS).
• Verify all vehicles are repaired according to authorization and signed off before delivery.
• Prioritize warranty or rectification work within group timelines.
• Control and track parts according to group standards.
• Inspect vehicles before moving them to the next department.

4. People Management & Training

• Participate in the recruitment of workshop staff.
• Ensure all staff are trained on TMS and the online system.
• Arrange and follow up on internal training to confirm competency.
• Manage discipline and corrective action according to company procedures.