Quality Manager

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

SGS South Africa, Matrolab Division, is seeking to fill a key role in its Durban Commercial Laboratory. The role requires the incumbent to perform Quality Assurance duties and responsibilities on all Southern Region (KZN and EC) sites to ensure compliance with the SGS and quality body.

The ideal candidate for this position will be a person with good leadership skills, integrity and good interpersonal skills and is able to command respect from those he/she deals with, whilst possessing enough energy and passion to maintain good staff relationships. A successful career in delivering performance against agreed strategic objectives and ultimately ensuring that all quality and testing methods are observed, and any deviation is reported without delay.

• Ensure adherence to company Code of Ethics
• To ensure that company and group policies are implemented in the assigned region, working and objectives are achieved.
• Support the national SHEQ Officer to ensure instructions are completed within the required timeframe
• Ensure that the company’s Quality Management Programme is implemented and maintained on all sites and the commercial laboratory.
• Quality (Client complaints, data, personnel performance, turnaround, equipment) are recorded and reported.
• Client Satisfaction (meeting external and internal customer expectations in terms of service, quality and turnaround perspective).
• Actively participate /adopt/follow-up of Quality Improvement Projects/Programmes.
• Assess need, organize and perform Internal Audits within the assigned regions in terms of quality systems.
• Ensure compliance with company/Group Safety Policy and local legislation concerning health and safety.
• Perform any other reasonable tasks as assigned by direct line manager.
• Key Result Areas
• Establish, implement and maintain SHEQmanagement systems by including Sites, Commercial Laboratories and admin offices.
• Must be fully competent in ISO 17025: 2017
• Must be able to implement and maintain ISO 17025 system in Commercial and site laboratories
• Supervise and Reduce claims and complaints (external & internal)
• Adhere to all quality and safety requirements of the SGS management system.

• Grade 12
• 6 Years work experience in a Quality testing or production environment
• 2 Years quality management system experience (national and international codes of best practices)
• Safety Management system experience will be an advantage
• Advance Microsoft software experience
• Document and report writing experience
• Statistical knowledge will be an advantage
• Environmental experience will be an advantage

• Advantageous
• SANAS Laboratory Systems Course
• SANAS Internal Auditing Course
• Valid Driver's License