Quality & Insight Analyst - Nutun

Job Title: Nutun Quality Analyst

Location: Durban CBD

Shift Times:
Night shift

Job Type: Full-Time

Job Summary: QA has full accountability of the Quality deliverables with their remit, aspects such as accuracy and submissions of Audits, Insights and feedback. Daily EODs with trending themes and drivers

Essential

Competencies:

• Ability to demonstrate understanding of and commitment to the goals and values of Nutun
• Actively promoting equality, diversity, and inclusion within the team and organization
• Demonstrate a high level of professional credibility, integrity, and emotional resilience,
• Self-motivated
• Good Coaching and Verbal Communication
• Good Written Communication
• Junior underwriting experience / Insurance/ Mortgages
• Quality Experience

Key Responsibilities: Embedding the Nehaa framework

• Insights:
  Ability to accurately categorize data into Process, Customer, People, Technology
• Buzz Session:
  Provide daily feedback & Insights:
  Links into the Operational team, through hosting huddles & sharing the outputs of the data and trends from audit performance
• Send minutes for buzz sessions, calibrations and workshop sessions
• Send a Risk Alert to Operations and update CF tracker
• Innovate feedback for every alert/insight
• Update all relevant trackers (Risk/ Distribution/ Agent list, etc)
• Ensure daily targets are achieved
• Participate and share calibration calls with team manager for external and internal sessions ensuring a positive attitude
• Requirement to take calls/emails/chats monthly to ensure alignment and updated with processes
• Ensure that all activities demonstrate the values and culture of Nutun

Minimum Requirements:

• Proven record as a quality and insight analyst
• Experience with junior underwriting/ Insurance/ Mortgages
• Excellent communication skills – verbal and written.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work shifts in KMD.
• Matric
• Clear Credit and Criminal Record.

Benefits:

• Potential Monthly Bonus Earning
• Opportunities for professional growth and development
• A supportive and collaborative work environment

• To maintain a benchmark of 95%

• To maintain a benchmark of 95%

• To ensure 100% productivity

Durban

Published Date: 23 September 2026

Closing Date: 28 September 2026