Store Manager Oceans Mall

Overview

International Luxury Brand with an established Store in Oceans Mall is seeking to employ an experienced SM to lead their team.

Key Function : Actively lead your store to greater achievement and accomplishment through inspiring leadership whilst being an always-present leader responsible for the full operation of your store including but not limited to; creating an A Class customer experience with every customer every time delivering the highest level of store presentation and standards and coaching each team member to exceed the Brand KPIs.

• Sales and Results Management
• Customer
  
  Experience:
  
  Creating inspiring A Class Customer Experiences with every customer and setting the service standard for your store
• Ensure all team members are fully trained in and are creating an A Class experience with every customer using exceptional customer service every day
• Constantly identify areas of opportunity to improve the customer experience within your store
• Coaching your teams to handle customer objections to guarantee complete customer satisfaction for every customer enquiry
• Conduct A Class Inductions for every new Team Member
• Financial:
  Ensure all Team Members are aware of each Brand KPI and how to achieve the benchmark including Sales, Wages, Shrinkage, conversion and Cash Variance
• Ensure all sales budgets are being tracked on a daily basis through the in-store reporting platforms
• Manage monthly planning and ensure each shift is allocated and the store’s productivity is not compromised
• Ensure internal and external security procedures are maintained and full compliance is delivered
• Driving conversion with each team member to increase store revenue
• As per our client’s operational requirements a credit check and reference checks will be completed

Experience: Manager

Key

Skills:

Instrument, Customer Service, FX, Cement, Document Control Management

Employment Type : Full-Time

Department /

Functional Area

: Retail

Experience : years

Vacancy : 1

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