Specialist Beauty Consultant - s Pavillion Mall

Overview

Specialist Beauty Consultant position in Clicks Pavillion Mall, Durban.

Report to Store Manager.

Consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.

Drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling to ensure that monthly targets are consistently met.

Monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.

Maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.

Efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.

Ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.

Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

Promote the Clicks clubcard and enroll new clubcard members in order to achieve the clubcard participation targets.

Increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.

Support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.

Grade 12

Relevant Beauty / skincare qualification

Minimum 2 years' experience within beauty / skincare

Experience in a sales and marketing or retail / FMCG environment

Understanding and application of selling principles

Retail / FMCG background and understanding of merchandising and promotions principles

Understanding of stock management procedures

Knowledge of customer service excellence

Knowledge of beauty and skincare products in line with different skin types and personal needs

Results and target driven

Strong customer orientation

Good communication skills

Interpersonal skills

Engaging and confident

Persuading and influencing

Relating and networking

Delivering results and meeting customer expectations

Following instructions and procedures

Commercial thinking

Planning and organising

Coping with pressures and setbacks

We are committed to the principles of Employment Equity.