Retail Supervisor

A leading client within the retail sector is seeking for an experienced and driven Retail Supervisor to join their team in Chatsworth, Durban
. The successful candidate will be responsible for overseeing daily store operations, managing staff performance, and ensuring smooth workflow within a high-volume retail environment. The ideal candidate must have strong leadership skills and proven experience supervising a large headcount
, with the ability to manage, motivate and support a diverse team while maintaining operational standards.

Key Responsibilities:

• Supervise and manage daily activities of retail staff to ensure operational efficiency.
• Allocate duties and monitor staff performance.
• Manage a large team and ensure employees adhere to company policies and procedures.
• Assist with recruitment, onboarding, training and staff development.
• Handle employee-related matters, including attendance, leave management and performance concerns.
• Liaise with HR regarding employee records and workplace matters.
• Monitor payroll‑related information and ensure accurate submission of timesheets.
• Provide basic IT support and assist with system-related queries.
• Ensure excellent customer service standards are maintained.
• Monitor stock processes, merchandising standards, and store compliance.
• Prepare reports and provide feedback to management.
• Ensure health and safety standards are followed within the workplace.

• Diploma or Degree in Human Resources Management or a related field (essential).
• Minimum 1-year supervisory experience
  , preferably within the retail sector.
• Proven experience managing and supervising a large number of employees
  .
• Strong leadership, communication, and problem-solving skills.
• Knowledge and understanding of HR processes, payroll procedures, and basic IT systems
  .
• Ability to manage staff attendance, performance, and disciplinary processes.
• Must be able to work in a fast-paced retail environment.
• Strong organisational and administrative skills.
• Ability to work flexible hours, including overtime when required.