Chocolate Advisor Flexi ; Festive); Pavilion Boutique

Position: Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (Pavilion Boutique)
## Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (Pavilion Boutique)
Apply:
Onsite:
Durban, South Africa:
Full time:
Posted Today:
JR103206

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
** Position Purpose
** To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
** Key Responsibilities
**** Customer Service and Sales
*** Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
* Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
* Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
* Awareness of daily sales budgets, actively upselling to increase customer transaction spend
* Inform all customers of current instore promotions, events and directed information
* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
* Serving more than one customer at a time, acknowledging, and communicating at all times
* Multitask between completing store operational tasks and serving customers
* Processing the customer orders through the POS, and credit card transactions
* Own and manage individual tills, including counting floats and performing end of shift till procedure
* Preparing big customer orders
* Ensure complaints are addressed immediately by informing the Manager on duty
* Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
* Restocking and cleaning through the day
** Product Knowledge
*** Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
* Product pricing, packaging, and category performance knowledge
* Comply with product management and handling procedures
* Compliance to food and hygiene and safety standards practicing good hygienic practices
** General
* ** Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
* Record sampling and wasted products actively quality controlling products
* Perform open and closing procedures, signing off checklist
* Perform cleaning duties signing off checklist
* Perform temperature readings signing off checklist
* Maintain clean, tidy working areas at all times
* Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
* Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
* Accepting courier deliveries and confirming all items are received against invoice
* Assisting in monthly stock counts
* Unpacking, moving, and restocking products
* Using all instore equipment, machines, and appliances
** Work, health and safety
*** Comply with all work health and safety requirements
* Report and damaged or dangerous equipment or property to management
** Manual Handling
*** Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
* Moving stock from storerooms to front of house
* Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
* Timely…