Store Manager - Gateway

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Gateway Dermalogica Store.

• 1. To ensure that sales and treatment revenue targets for the store is met monthly.
• 2. To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• 3. Telephonic post treatment and retail follow ups with customers.
• 4. Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• 5. Manage the POS system
• 6. Manage the day to day staff, and roster coverage.
• 7. Assist the concept stores manager with staff assessments and training of new and existing staff.
• 8. Inventory is managed monthly and recorded
• 9. Responsible for supporting the smooth running of daily operations in the store,
• 10. The store is always correctly stocked, cleaned and merchandised effectively.
• 11. The effective planning of, and participation during in store promotions.
• 12. Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• 13. Maintain the highest level of personal hygiene and professional appearance at all times
• 14. Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• 15. To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• 16. Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

• - 2 year Skin Care diploma
• - 4 years experience in a supervisory role
• - Previous experience with high end skin care brand
• - Dermalogica experience advantageous
  - Microsoft Office proficient