SA) External Sales Representative; DUR

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South Africa

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

We are looking for a commercially driven and customer-focused External Sales Representative
to join our Durban team. This is an exciting opportunity for a confident sales professional who enjoys building relationships, identifying opportunities and turning market insight into sustainable business As an External Sales Executive, you will develop, manage and grow a portfolio of existing and prospective customers by securing sustainable volume, revenue and profitability growth. You will play a key role in promoting PIL’s shipping, logistics and value-added solutions while delivering a responsive, reliable and solutions-led customer experience.

• Identify, develop and secure new business opportunities in line with PIL's commercial objectives.
• Prospect for potential customers through market research, networking activities, referrals and industry engagement.
• Develop and maintain a robust sales pipeline, ensuring opportunities are progressed and converted into confirmed business.
• Achieve agreed volume, revenue, contribution and customer acquisition targets.
• Canvass cargo opportunities and secure bookings across PIL's service network.
• Prepare, submit and proactively follow up freight quotations and commercial proposals.
• Participate in customer tenders, contract renewals and freight agreement negotiations within approved authority levels.
• Manage commercial opportunities from lead generation through to successful implementation and onboarding.

• Promote PIL's ocean freight products, logistics solutions, intermodal services, digital solutions and other value-added offerings.
• Understand customers' end-to-end supply chain requirements and recommend appropriate commercial solutions.
• Identify cross-selling and upselling opportunities across PIL's broader service portfolio.

• Record customer visits, sales activities and opportunity progress in line with company requirements.
• Monitor opportunity conversion ratios and booking performance against agreed targets.

• Develop and maintain strong commercial relationships across assigned customer accounts to increase customer retention and wallet share.
• Conduct regular customer visits, sales calls and business reviews to understand customer requirements and identify growth opportunities.
• Act as the primary commercial contact for assigned customers and serve as the voice of the customer within the organisation.
• Maintain awareness of shipping market developments, trade trends, customer requirements and competitor activities.
• Gather and share market intelligence to support pricing, service development and commercial decision-making.
• Monitor customer developments and identify emerging opportunities or commercial risks within the market.
• Contribute customer and market insights during commercial reviews and planning discussions.

• A Degree or…