Grade Shift Manager - Security

Job Details

Division:
Excellerate Services

Industry: Integrated Facilities (Soft Services) – Security

Business Unit:
Operations – Security

Minimum experience:

3 – 5 Years

Job functional area:
Security Operations Management

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system to achieve higher service levels and measurable outcomes.

We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

The Grade A Shift Manager will be responsible for ensuring the effective and efficient security operations of the site. The role focuses on managing security personnel, maintaining operational standards, ensuring compliance with security regulations and supporting the delivery of high-quality security services.

The incumbent will work closely with the Contracts Manager and Key Accounts Manager and site management to ensure that security operations meet both client expectations and company standards.

Reporting to:
Contracts Manager and Key Accounts Manager

• Strong experience within the security operations environment
• Proven ability to lead and manage security teams
• Excellent incident investigation and reporting skills
• Strong administrative and operational coordination abilities
• Ability to maintain high service standards and client satisfaction
• Strong communication, problem-solving and decision-making skills

• PSIRA Grade A Registration
• Matric / Grade 12 Certificate
• 3 – 5 years’ experience in the security industry
• 3 – 5 years’ supervisory experience
  
  Estate security experience (3 – 5 years)
• Valid Driver’s License (Code 08) and own reliable transport
• Solid computer literacy
• Firearm competency
• Knowledge of security industry regulations and operational requirements
• First Aid, Fire Fighting and Health & Safety Representative training

• Experience managing security teams within residential estates
• Ability to conduct risk assessments and security audits
• Experience with incident investigations and report writing
• Snake handling experience
• Code 10 driver’s license with PDP (advantageous)

• Enforce the Company Disciplinary Code of Conduct
• Manage the day-to-day operations of site security personnel
• Ensure efficient rostering and deployment of security staff
• Assist with training and development of security personnel
• Provide site-specific security recommendations to senior management
• Conduct on-site investigations and submit detailed reports
• Handle and resolve staff and client complaints
• Provide administrative and operational support
• Manage HR-related matters and disciplinary processes
• Monitor leave management and operational efficiencies
• Conduct random…