Case Manager - Social Services

About the Role

Our client is looking for a committed Case Manager to join their team in Durban focusing on delivering essential social services to individuals and families. This on‑site role requires a compassionate professional who can provide direct support, assess client needs, and coordinate access to vital resources. You will be instrumental in guiding clients through challenging circumstances towards stability and self‑sufficiency. This position offers a rewarding opportunity to work directly within the Durban community, fostering positive change through dedicated, hands‑on support.

• Conduct thorough needs assessments for clients seeking social services.
• Develop personalized case management plans outlining goals and intervention strategies.
• Connect clients with appropriate community resources, such as housing assistance, employment services, and healthcare.
• Provide ongoing support, monitoring, and follow‑up to ensure clients are meeting their goals.
• Maintain detailed and confidential client records, documenting progress and interactions.
• Collaborate with other service providers and agencies to ensure comprehensive client care.

• Diploma or Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 2 years of experience in case management or direct client support.
• Strong understanding of social service systems and community resources in the Durban area.
• Excellent empathy, active listening, and problem‑solving skills.
• Ability to manage a caseload effectively and prioritize tasks.
• Proficiency in basic computer skills and case management software.

• Competitive annual salary.
• Stable, full‑time employment with a dedicated team.
• Opportunity to make a tangible impact on individuals' lives.
• Professional development and training support.
• Work in a supportive environment focused on client well‑being.