Senior Systems QA Engineer; FTC

Senior Systems QA Engineer – Project Overview

Senior Systems QA Engineer within HID’s Physical Access Control Solutions (PACS) business area. The role validates the integration and performance of end‑to‑end physical access systems – authentication credentials and services, devices, hardware, and management platforms. The engineer works at the intersection of hardware, software and real‑world user experience.

• Integrate all aspects of HID’s PACS portfolio and report on overall system performance, stability, and user experience.
• Maintain and evolve the Systems/Solution lab for 24/7 operation, including integration of new products and upgrades into the solution test bench.
• Support hands‑on UX validation, shared test environments and automation setups within a lab‑first Systems QA team.
• Research, plan and execute system‑level test plans and test runs to validate performance and key non‑functional requirements.
• Design and implement test solutions, defining entry criteria and real‑world use cases for effective UX validation.
• Collaborate with stakeholders to define objectives and develop viable validation strategies.
• Review program plans, product specifications, defect reports and requirements to improve the system test environment.
• Run baseline exercises to collect performance and reliability data and analyze customer issues.
• Analyze test data to verify that solutions meet functional and performance requirements, producing clear test reports.
• Ensure availability of test samples and equipment and apply a range of testing techniques to identify patterns and areas for improvement.
• Investigate gaps in current test processes and contribute to improvements.
• Support test‑driven development (TDD) practices and validate test plans with stakeholders.
• Promote a shift‑left approach by identifying UX and system issues early in the development lifecycle.
• Contribute to system‑level, interoperability, stress and reliability testing activities.
• Perform manual and automated testing, including development of automation tools and hardware‑in‑the‑loop (HiL) setups.
• Participate in regular program updates, reporting on test planning, scope and status.
• Partner with cross‑functional teams to resolve issues and clarify requirements.
• Support PACS development roadmap initiatives and associated value streams, participating in Agile/SAFe ceremonies.

• Bachelor’s degree in computer science, electronic engineering, computer engineering or an equivalent qualification.
• Minimum 5–7 years of experience in software testing, with a focus on UX/UAT validation.
• ISTQB CTFL certification or equivalent UX/UAT testing certification (highly desirable).
• SAFe for Teams (SP) certification and/or other Agile certifications with experience in Agile/SAFe delivery environments (highly desirable).
• Strong written and verbal communication skills in English.
• Ability to gather, analyze and report on system performance and test outcomes.
• Ability to read and interpret technical specifications, standards and documentation.
• Effective collaboration with cross‑functional teams including engineering scrum teams, embedded QA, product management and other stakeholders.

• User Experience (UX) and User Acceptance Testing (UAT) for mobile applications integrated with physical products in real‑world environments.
• System‑level testing across hardware, firmware, mobile applications and cloud platforms.

• Automation frameworks, embedded development and programming languages such as C#, Python, C, C++, XAML, NodeJS or similar.
• Test automation tools such as Appium, Selenium, Python.
• Application development environments (e.g., .NET, Visual Studio, Arduino IDE, VS Code).
• Code repository and artifact management tools such as Git, Bitbucket, Nexus, Sonar Qube.
• Defect tracking tools such as Jira, Confluence.
• Test management tools such as Test Rail.
• Visual collaboration tools such as Miro.
• Data analytics and visualization tools such as Oracle Analytics, Grafana, Mixpanel.
• API testing and scripting with Postman (desirable).
• Microsoft Office tools (Word, Excel, PowerPoint, etc.).

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