Manager Air Traffic Services: FALE

Job category: Transport and Logistics Management

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

The purpose of this job is to provide overall business unit and operational leadership in the provision of Air Traffic Services at King shaka International Airport and implementation of regional strategy and policies aligned to the vision and overall business strategy of ATNS and provide safe, orderly, efficient, and predictable Air Traffic Services in accordance with Company policy and ICAO Standards and Recommended Practices which will meet and satisfy all reasonable requirements of the aviation community in accordance with relevant ATS Policies and Procedures for ATS outputs.

• Provide operational leadership to the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall ATNS business strategy.
• Provide operational Air Traffic Service Unit input and insights into the operations and long-term ATNS strategy.
• Participate in the development, implementation, and articulation of the regional strategy and value proposition to the organization aligned to the operations and business strategies.
• Support the Head and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS.
• Lead the design, implementation and management of the Air Traffic Service Unit business plan, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements.
• Drive delivery of the required projects/initiatives within the Air Traffic Service Unit strategy to be on time, within budget and to the required standard.
• Lead implementation of processes to collect feedback on how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in business.
• Analyse trends and metrics in partnership with the Head to develop the required solutions, programs, and policies aligned to the business needs and strategies.
• Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by cascading the targets appropriately.
• Develop the annual business plan for the Air Traffic Service Unit to enable achievement of the overall ATNS business strategy and targets.
• Support co-ordination and implementation of the corporate transformation strategy in the Air Traffic Service Centre/Unit in line with relevant policies and legislation.
• Build and maintain strong business relationships with customers to understand their strategies and plans to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs.
• Ensure continuous collaboration for conducting research and development to enable continuous enhancement of the Air Traffic Service Centre/Unit’s operating model, products and services aligned with trends, technological advances, and changes in business strategy.
• Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit ’s resources to meet the required service delivery capability aligned to customers’ requirements.
• Ensure the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended Practises.
• Develop, implement, maintain, measure, monitor and continuously review the Air Traffic Service Centre/Unit’s Station Standing Instructions, policies, procedures, service level agreements, and letters of procedures and/or agreements.
• Manage and implement Aeronautical Information Management to ensure the required level of support and to enhance the provision of the Air Traffic Service requirements.
• Provide Air Traffic Service Unit inputs and participate in the review of legislation that affects the delivery of Air Traffic Services.
• Implement and participate in projects aimed at improving the client experience at the Air Traffic Service Unit in collaboration with the stakeholders in the respective business areas.
• Ensuring communication to all affected parties is in line…