Airport Ground Staff

Air Connect is a leading airport management company, providing a wide range of services to ensure the smooth and efficient operation of airports. With a strong focus on customer service and safety, Air Connect is committed to delivering the best airport experience for travelers.

This position is based in Durban, South Africa, a vibrant city known for its beautiful beaches, diverse culture, and bustling port. Durban is a major transportation hub, with an international airport serving millions of passengers each year.

This is a full-time position with a competitive salary and benefits package. The successful candidate will be expected to work a flexible schedule, including weekends and holidays, to accommodate the needs of the airport.

As a member of the airport ground staff, you will play a crucial role in ensuring the smooth and safe operation of the airport. You will be responsible for providing exceptional customer service to passengers, assisting with the check-in process, managing baggage and cargo, and coordinating with other airport departments to ensure a seamless travel experience for all.

• Greet and assist passengers in a friendly and professional manner
• Check-in passengers and their luggage using airport computer systems
• Answer questions and provide information about flight schedules, delays, and other airport services
• Ensure compliance with airport security and safety regulations
• Coordinate with other airport departments, such as air traffic control and ground handling, to ensure on-time departures and arrivals
• Handle baggage and cargo, including loading and unloading from aircraft
• Assist with boarding procedures and provide support to passengers with special needs
• Maintain a clean and organized work area and ensure all equipment is in good working condition
• Handle and resolve customer complaints and issues in a timely and professional manner
• Attend training and meetings as required to stay updated on airport policies and procedures

• High school diploma or equivalent
• Previous experience in customer service, preferably in the aviation industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and ability to multitask
• Physically fit and able to lift heavy objects
• Knowledge of airport operations and regulations is a plus
• Fluency in English is required, knowledge of other languages is an asset
• Must be able to pass a background check and obtain necessary security clearances