Operations Supervisor

Key Responsibilities

• Supervise and coordinate daily operations within the warehouse, cold storage, production and dispatch areas.
• Manage employee allocation across receiving, picking, packing, production lines, loading and dispatch functions.
• Monitor daily productivity, operational targets and workflow to ensure deadlines are achieved.
• Identify operational challenges and implement corrective action to improve efficiency.
• Ensure compliance with company procedures, SOPs and client requirements.
• Oversee receiving, storage, picking, packing, loading and dispatch processes.
• Ensure stock is accurately handled, labelled and stored according to requirements.
• Monitor stock movement, stock variances, damages and product losses.
• Ensure FIFO/FEFO principles are followed where applicable.
• Supervise cold-room operations and ensure temperature controls and cold chain procedures are maintained.
• Ensure employees comply with food safety, hygiene and PPE requirements.
• Monitor poultry and food handling processes to ensure product quality standards are maintained.
• Supervise production activities and ensure daily production targets are achieved.
• Monitor wastage, downtime and production inefficiencies.
• Conduct daily operational briefings and communicate work expectations to employees.
• Manage employee attendance, timekeeping, performance and discipline.
• Coach and motivate employees to achieve operational goals.
• Ensure health and safety procedures are followed at all times.
• Conduct workplace inspections and report unsafe conditions or incidents.
• Complete operational reports including attendance, productivity, production, dispatch, stock and incident reports.

• Matric / Grade 12 required.
• Relevant qualification in Operations Management, Logistics, Supply Chain, Warehouse Management, Production or related field will be advantageous.
• Minimum 3 – 5 years supervisory experience within a similar operational environment.
• Previous experience in cold storage, poultry, FMCG, food production, warehousing, logistics or distribution centres is essential.
• Proven experience managing a large workforce in a high-volume environment.
• Experience with receiving, dispatch, stock control, picking, packing and production processes.
• Experience managing employee performance, attendance and discipline.
• Strong understanding of food safety, hygiene and health & safety requirements.

• Strong leadership and people management skills.
• Ability to lead, motivate and manage a diverse workforce.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and reporting skills.
• Strong organisational skills with attention to detail.
• Ability to identify operational issues and implement solutions.
• Computer literate with Microsoft Excel experience advantageous.
• Experience with warehouse management systems will be beneficial.

• Poultry processing experience.
• FMCG or food manufacturing experience.
• Cold chain management experience.
• HACCP / food safety environment experience.
• WMS systems experience.
• Experience with in large-scale distribution centres.
• Experience managing labour-intensive operations.

Monday – Friday: 07:00 – 17:00
Saturday: 07:00 – 13:00

The successful candidate must be a hands-on, reliable and disciplined operational leader who is comfortable working in cold storage, production and warehouse environments. The candidate must have the ability to manage employees effectively, enforce company standards and ensure operational targets are consistently achieved.