Administrative Assistant - Patient Engagement Center

About Duke Primary Care

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Location: 14 Moore Drive, Research Triangle Park, NC 27709

Hours: 8am - 5pm / 7am - 4pm

About Duke Primary Care offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Administrative Assistant - Patient Engagement Center

The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume support center that plays a critical role in the financial coordination of care across the Duke Primary Care network. In addition to handling thousands of patient calls daily, the center provides assistance with insurance verification, cost transparency, payment options, and access to financial assistance programs. By prioritizing clear communication and financial clarity, the PEC helps ensure patients are informed and supported in managing the cost of their healthcare.

This role is hybrid and would require several in-office days per week.

• Independently prepare complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and upon request.
• Coordinate and manage special projects with minimal supervision.
• Research budget variances and follow up to resolve discrepancies.
• Develop advanced presentation materials to support departmental or leadership needs.
• Prioritize and respond to inquiries via phone, email, and in-person communication.
• Schedule and maintain calendars for appointments, meetings, and travel itineraries, including coordination of related logistics.
• Serve as a liaison between the department and external partners, vendors, or stakeholders.
• Provide clear explanations of policies and procedures based on thorough knowledge of organizational and departmental guidelines.
• Collect, compile, and analyze moderately complex data and information for reporting or decision-making purposes.
• Perform other related duties as assigned or incidental to the work described above.

• High school education or equivalent.

• Two years of administrative support experience of increasing variety and/or complexity.
• Experience with Microsoft Suite

• N/A

• Creatively uses PC, word processing and other office tools.
• Thorough knowledge of department policies, procedures, and goals.

• N/A

The intent of this job description is to provide a representative level of the duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total duties of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas — an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Essential Physical

Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.