Administrative Specialist-Cross Connect

Administrative Specialist

The City of Durham’s Department of Water Management (DWM) invites you to join a team of more than 380 dedicated employees who deliver critical water and sewer services to Durham’s 309,000-plus residents. In this role you will provide comprehensive administrative support to the Cross Connection Control (CCC) division, assisting inspectors, contractors, and customers with backflow permits, contractor approvals, payments, plan reviews, testing reports, and correspondence.

Hourly Work Hours & Pay

Hours:

8:00 am – 4:30 pm
Salary: $52,903 – $61,259 per year

• Meeting coordination and calendar management
• Monitoring and evaluating program activities
• Time‑keeping
• Retrieving and compiling data
• Preparing personnel reports
• Filing, ordering supplies
• Completing special projects as assigned

• Associate’s degree or equivalent in business or related field
• Two years of advanced administrative support experience
• Valid, unrestricted North Carolina driver’s license; or if holding another state license, ability to obtain a valid NC license within 60 days of hire
• Strong skills with Microsoft Office Suite (Word, Excel, Access)
• Proficiency in adopting new computer systems
• Effective multitasking and organizational abilities
• Capacity to maintain confidential information
• Strong analytical and reporting capabilities
• Leadership and coordination skills for project development and staff procedure supervision
• Excellent interpersonal and communication skills, both oral and written
• Positive, energetic team player attitude to achieve division and department goals
• Working knowledge of MUNIS and LDO software
• Past experience with plumbing, fire, and/or utility contractors is preferred

Decision‑making involves coordination of transactions and processes at the highest level of standard operating procedures, providing direction to CCC inspectors on inspections and linked building permits for certificates of occupancy. The environment is fast‑paced and requires management of multiple projects with frequent interaction with employees, contractors, and customers.

Occasional backup for other administrative coordinators within the department is expected, along with rotating coverage of the site reception area during breaks, lunches, or absences.