Administrative Specialist-Cross Connect

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $52,903 - $61,259

Hours:

8:00 am - 4:30 pm

The City of Durham’s Department of Water Management (DWM) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000+ residents. Not only do we deliver the best tasting water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment.

We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!

Water Management is seeking an energetic, enthusiastic, and well‑organized individual for the role of Administrative Specialist. This key position provides administrative support to the Cross Connection Control (CCC) division, which is comprised of the CCC Administrator, inspectors, and other technical staff. The successful candidate will have a broad range of administrative functionality to perform tasks related to issuance of backflow permits, approval of properly licensed contractors, processing payments for permits, plan reviews, and classes;

submit payment requests to CBS, review backflow test and maintenance reports, coordinate enrollment in our backflow testing courses, and process corresponding items such as the CCC inbox, notices of violation, repair letters, and water termination letters.

Decision‑making involves the coordination of transactions and processes at the highest level of standard operating tasks, including providing direction to CCC Inspectors on their inspections and linked building permits for certificates of occupancy. This is a fast‑paced environment where you will manage multiple projects with frequent interaction with employees, contractors, and customers.

From a technical standpoint, in addition to strong organizational and detail skills, the successful candidate will be proficient in Word, Excel, Access, MUNIS to manage internal questions, assist the Inspectors, and load data into the LDO database system. This role will occasionally back‑up other administrative coordinators within the department, and is expected to rotate coverage for the site reception area during receptionist breaks, lunches, or absences.

Work is completed timely, efficiently, diplomatically, and confidentially.

• Meeting coordination and calendars
• Monitoring and evaluating program activities
• Time keeping
• Retrieving data
• Preparing personnel reports
• Filing and ordering supplies
• Completing special projects as assigned

• Associate’s degree or equivalent in business or related field
• Two years of advanced administrative support experience
• Must have a valid, unrestricted North Carolina driver's license or be willing and able to obtain a valid NC driver's license within 60 days of hire
• Skilled with Microsoft Suite
• Proficiency in picking up new computer systems
• Ability to multi‑task
• Ability to maintain confidential information
• Prepare clear and concise reports based on data research performed
• Provide effective leadership and coordination in developing solutions, recommending new techniques, and may supervise staff procedures with ability to independently perform projects
• Establish and maintain effective working relationships
• Communicate effectively, orally and in writing
• Positive attitude and energetic team player to accomplish division and department goals
• Working knowledge of MUNIS and LDO software
• Past experience working with plumbing, fire, and/or utility contractors