Administrative Specialist-Cross Connect

Administrative Specialist – Cross Connection Control

Hiring Range: $52,903 - $61,259
Hours: 8:00 am - 4:30 pm

The City of Durham’s Department of Water Management (DWM) seeks an energetic, enthusiastic and well‑organized individual for the role of Administrative Specialist. This key position provides administrative support to the Cross Connection Control (CCC) division, which includes the CCC Administrator, inspectors, and technical staff. The successful candidate will manage tasks related to issuance of backflow permits, approval of licensed contractors, processing payments, plan reviews, and classes;

submit payment requests to CBS, review backflow test and maintenance reports, coordinate enrollment in backflow testing courses, and process correspondences such as the CCC Inbox, NOVs, repair letters, and water termination letters. Decision‑making involves coordination of transactions and processes at the highest level of standard operating tasks, providing direction to CCC inspectors on inspections and linked building permits for certificates of occupancy.

This fast‑paced environment requires managing multiple projects with frequent interaction with employees, contractors, and customers. The role also requires proficiency in Word, Excel, Access, MUNIS, and the LDO database system.

• Issuing / disapproving backflow permit applications
• Enforcement and regulation of the City’s Cross Connection Control (CCC) Program in compliance with NC Building Code (Plumbing & Fire), Department of Environmental Quality (DEQ), NC General Statutes, NC Administrative Code, Safe Drinking Water Act, and the City of Durham CCC Ordinance
• Meeting coordination and calendar management
• Monitoring and evaluating program activities
• Time keeping
• Retrieving data
• Preparing personnel reports
• Filing, ordering supplies
• Completing special projects as assigned

• Associate’s degree or equivalent in business or related field
• Two years of advanced administrative support experience
• Must have a valid, unrestricted North Carolina driver’s license, or be willing and able to obtain one within 60 days of hire

• Skilled with Microsoft Suite
• Previous experience in plumbing, cross connection control / backflow, code enforcement and inspection
• Proficiency at picking up new computer systems
• Ability to multi‑task
• Ability to maintain confidential information
• Prepare clear and concise reports based on data research performed
• Provide effective leadership and coordination in developing solutions, recommending new techniques, and may supervise staff procedures with ability to independently perform projects
• Establish and maintain effective working relationships
• Communicate effectively, orally and in writing
• Positive attitude and energetic team player to accomplish division and department goals
• Working knowledge of MUNIS and LDO software
• Past experience working with plumbing, fire, and/or utility contractors

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program – personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman’s Compensation Insurance
• 457 Deferred Compensation Plans