Financial Aid Counselor

Position Information

Position Title: Student Services Specialist (Financial Aid Counselor)
Position Number: 100549
Salary Range: $33,540 – $46,945 per year
Classification: Journey
Salary Grade Equivalent: (information not provided)
FLSA Status: Non-Exempt
Appointment Type: Permanent – Full Time
FTE: 1 = 40 hours/week, 12 months
Department Hiring Range: $33,540 – $46,945
EEO-1 Category: Administrative Support Workers
SOC Code: 43‑9199 – Office and Administrative Support Workers, All Other

Be an Eagle – Where Purpose Takes Flight! Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution – we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight.

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The purpose of this organizational unit is to administer all of the student financial assistance and to coordinate all of the Title IV student assistance programs in which the institution participates, with the institution’s other federal and non‑federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

The primary purpose of this position is to collect required documentation for completing the verification process by sending letters, emails and telephone inquiries as well as in person. After obtaining documentation, the processing assistant is responsible for verifying the data recorded on the Free Application for Federal Student Aid and making corrections to incorrectly reported data utilizing the Banner System. Answers telephone inquiries regarding types of financial aid available, application procedures, award processing and other questions relative to the Financial Aid programs and services.

This position is responsible for scanning and indexing of verification documents into BDMS; responsible for coordinating mass mailings and other duties as required.

• Thorough knowledge of Federal financial aid regulations and programs, including:
  • The need analysis process
  • Financial aid packaging in an automated environment
  • U.S. Department of Education Title IV Delivery System
• Familiarity with automated financial aid database systems and Electronic Data Exchange
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Understanding of office policies and standard work procedures
• Knowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators

• Excellent analytical and organizational skills
• Strong written and oral communication skills
• Excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high‑pressure environment
• Ability to plan, prioritize, and organize workflow effectively
• Competence in preparing professional documents and reports

• Work independently with minimal supervision
• Take initiative to see projects and assignments through to completion
• Learn, interpret, and analyze information to support decision‑making
• Exercise sound judgment and discretion in problem‑solving
• Compile, file, and maintain documents in an orderly and professional manner
• Adapt to flexible work schedules as needed

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited…