Senior Program Coordinator, Resource Programs & Data Management

Senior Program Coordinator, Resource Programs & Data Management

Coordinate student success programs while managing data and assessment efforts that support student achievement. Be You. The Senior Program Coordinator supports the day-to-day operations of the DukeLIFE programs that support academic success and belonging among lower-income and first-generation college students. This role independently coordinates several student resource initiatives, ensuring programs are implemented effectively and in alignment with established policies and procedures.

The Senior Program Coordinator manages program logistics, reviews and processes student applications within approved guidelines, maintains accurate student rosters and participation records, oversees tracking systems, and executes website updates to ensure current and reliable program information. The position serves as a primary operational contact for students and campus partners and reports to the Director of DukeLIFE.

Work Arrangement – Hybrid

DEPARMENTAL PREFERENCES Must maintain a flexible schedule to be accessible some nights and weekends. Experience in higher education administration or in coordinating student-facing programs. Demonstrated experience coordinating multiple programs or initiatives simultaneously, including managing timelines, logistics, and competing deadlines. Experience reviewing applications or administering programs in accordance with established policies and eligibility guidelines. Experience maintaining accurate records and managing data using systems such as Airtable or similar database platforms;

ability to generate reports and ensure data integrity. Advanced proficiency in Microsoft Excel. Strong organizational and project management skills, with demonstrated attention to detail and ability to execute deliverables to a high professional standard. Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with students, faculty, staff and campus partners. Demonstrated ability to exercise sound professional judgment, handle confidential information with discretion, and escalate issues appropriately within established guidelines.

Understanding of student cognitive, social, and emotional development at the post-secondary level.

MINIMUM QUALIFICATIONS Education
- Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program. Experience
- Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold. Competencies Attention to detail:
Ability to execute program processes to a high level of accuracy and thoroughness. Ability to monitor program deadlines, eligibility criteria, and availability of supplies. Proactively identifies discrepancies or errors and takes appropriate corrective action. Communication Ability to write, speak, and present information effectively and accurately in a wide variety of settings. Ability to clearly articulate ideas and present ideas, concepts, and suggestions to others in individual or group settings.

Ability to escalate information as necessary. Customer Service Orientation Demonstrates a responsive and student-centered approach when working with students and campus partners. Maintains professionalism, empathy, and clarity when addressing questions, concerns, and sensitive matters. Data and Systems Management Ability to use MS Excel and Airtable to maintain accurate data systems and tracking tools to support program…