Information Receptionist - Red Coat Ambassador

• Department: Department of Veterans Affairs

This position serves as Information Receptionist (Red Coat Ambassador) at the Durham VA Medical Center (VAMC) in the Executive Director's Office under the Veteran Experience Office. The purpose of this position is to support of the overall mission of the Durham VA Medical Center and enhance the level of patient satisfaction and positive customer satisfaction in day-to-day operations

*** THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION
*** MAJOR DUTIES:
Serves as the initial and the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception.

Provides Veterans/patients, their families, and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. Performs customer service and guest relations and shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect and dignity to others. Receives, greets, and direct callers over the telephone and in person with precise, clear instructions.

Provides information about the organization, its functions, and activities. Takes accurate messages and ensures their delivery to support a responsive culture to the customer. Provides excellent customer service via the telephone and face-to-face simultaneously. Answers questions concerning the location of outpatient clinics, Pharmacy, Radiology, Lab and other areas of the medical center.

Provides personal way finding assistance and often escorts Veterans and visitors to locations when they have difficulties with instructions provided. Transports Veterans, visitors, etc. via golf cart, as needed, to and from parking lot/deck. Observe patients during the transport process to identify concerns and/or seek help.

Performs work of general office administrative support which encompasses a variety of different administrative duties and responsibilities and supports Patient Advocates and the My Healthe Vet  Coordinator with data collection.

Administrative duties may include entry of work orders for lobby area, updating reference guides for volunteers and ambassadors, ordering reproduction requests or forms needed for the work assigned, requests for urgent housekeeping needs, circulating through key lobby areas to deliver amenities to waiting patients, developing informational flyers for public use as needed, supporting large activities/events for patient/employee or public attendance, updating information boards/signage assigned to the Service and other Veteran-centric initiatives that may be applicable to this position.

Operates computer and photocopy machine to make copies of forms, letters, etc. from the original, assembles and staples copied materials, and distributes completed photocopy work as directed. Performs other related duties as assigned.

Work Schedule:

Monday-Friday, 7:30am-4:00pm Recruitment & Relocation

Incentives:

Not authorized Critical Skills Incentive (CSI):
Not approved

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE:

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: (Use the "Apply for this Job" box below)..

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information,…