Office Manager

Habitat for Humanity of Durham (HFHD) brings people together to build homes, communities, and hope. For four decades, HFHD has helped Durham families achieve stable, affordable home ownership through new construction, home repair and preservation, and homeowner services, supported by volunteers, donors, and community partners. HFHD believes everyone deserves a decent, affordable place to call home, and our front office is the first place many partner families, volunteers, donors, and neighbors experience that mission.

The Office Manager is the welcoming face and operational backbone of the HFHD office. This position keeps the office running smoothly by managing supplies, vendors, and facility contracts, and by providing day-to-day administrative support to the President & CEO and the Homeowner Services team. The Office Manager greets and assists visitors and callers, is well-versed in HFHD's programs, and helps warmly connect partner families with the right staff and resources.

The ideal candidate is professional, courteous, dependable, and proud to serve a mission-driven organization.

• Serve as the first point of contact for the organization: answer and route incoming calls, take accurate messages, and greet all guests, volunteers, donors, and partner families in a warm, professional manner.
• Maintain a clean, organized, and welcoming reception area and common spaces.
• Become knowledgeable about HFHD programs (home ownership, home repair, and homeowner services) to greet partner families, answer general questions, and direct them to the appropriate staff member.
• Manage incoming and outgoing mail, packages, and deliveries.

• Manage office ordering, including supplies, equipment, refreshments, and kitchen and break-room needs; track inventory and stay within budget.
• Maintain and manage facility-related contracts and vendor relationships (such as cleaning, janitorial, security, maintenance, copier/printer, telecommunications, and similar services); track renewals, schedule service, and resolve issues promptly.
• Coordinate building maintenance and repair requests and ensure the workplace is safe, clean, and compliant.
• Maintain vendor files, service agreements, and certificates of insurance, and route invoices to Finance for approval and payment in a timely manner.
• Maintain office equipment, conference room scheduling, and office keys, access, and security protocols.

• Provide administrative support to the President & CEO, including calendar coordination, scheduling, correspondence, meeting preparation, and filing.
• Provide administrative support to the Homeowner Services team, including scheduling appointments, preparing and copying materials, assisting with document intake, and maintaining organized, confidential files.
• Assist with board and committee meeting logistics as requested.
• Prepare documents, spreadsheets, and basic reports; proofread materials for accuracy.

• Support outside outreach events and community activities when necessary, including setup, check-in, materials, and breakdown.

• Handle sensitive and confidential information, including information about partner families and donors, with discretion.
• Perform other duties as assigned in support of the mission and operations of HFHD.

Habitat for Humanity of Durham is an equal opportunity employer. We welcome and encourage applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any…