Admissions Coordinator

4024 Stirrup Creek Drive, Suite 100 Durham, NC 27703

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

The Admissions Coordinator serves as the single point of contact for prospective and returning clients, families, and referral sources seeking treatment with The Emily Program. This role plays an essential part in creating a compassionate, responsive, and supportive admissions experience while helping clients access timely, clinically appropriate care.

The position blends relationship-centered engagement with consultative communication and operational coordination in a fast-paced, mission-driven environment. The Admissions Coordinator guides individuals through the full admissions journey, from initial inquiry through admission placement, while helping reduce barriers to treatment and supporting client readiness for care.

This role is responsible for managing referrals, coordinating pre-admission services, scheduling admissions across multiple levels of care, and maintaining consistent communication with clients, families, referral partners, and internal teams. Success in this position requires strong interpersonal skills, emotional intelligence, attention to detail, and the ability to balance compassion with performance expectations related to access to care, conversion, responsiveness, and census goals.

• (2) Available Admissions Coordinator roles both working onsite for a full 1.0 FTE, 40hrs/wk
• (1) Tuesday through Saturday approximately 9:30am to 6:00pm Eastern Time.
• (1)
  Monday through Friday approximately 11:30am to 8:00pm Eastern Time.

• Admissions Coordinator Starting Hourly Range: $25.00 - $31.25

Location

RTP Inpatient and Residential Treatment Center for Children, Adolescents, and Adults

• 4024 Stirrup Creek Drive, Suite 200, Durham NC 27703

The position blends relationship-centered engagement with consultative communication and operational coordination in a fast-paced, mission-driven environment. The Admissions Coordinator guides individuals through the full admissions journey, from initial inquiry through admission placement, while helping reduce barriers to treatment and supporting client readiness for care.

Client Engagement & Conversion

• Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels.
• Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness.
• Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process.
• Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member.
• Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment.
• Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change.
• Provide clear, accurate information about treatment programs, admissions processes, and expectations.
• Share appropriate community resources when clients are unable to access care.
• Promptly answer incoming calls, including those through an admissions…