Office Manager

Our client is seeking an Office Manager who will be the welcoming face and operational backbone of their organization's office. This position keeps the office running smoothly by managing supplies, vendors, and facility contracts, and by providing day-to-day administrative support to the President & CEO and the Homeowner Services team. The Office Manager greets and assists visitors and callers, is well-versed in the organization's programs, and helps warmly connect partner families with the right staff and resources.

The ideal candidate is professional, courteous, dependable, and proud to serve a mission-driven organization.

• Serve as the first point of contact for the organization: answer and route incoming calls, take accurate messages, and greet all guests, volunteers, donors, and partner families in a warm, professional manner.
• Maintain a clean, organized, and welcoming reception area and common spaces.
• Become knowledgeable about the organization's programs (home ownership, home repair, and homeowner services) to greet partner families, answer general questions, and direct them to the appropriate staff member.
• Manage incoming and outgoing mail, packages, and deliveries.

• Manage office ordering, including supplies, equipment, refreshments, and kitchen and break-room needs; track inventory and stay within budget.
• Maintain and manage facility-related contracts and vendor relationships (such as cleaning, janitorial, security, maintenance, copier/printer, telecommunications, and similar services); track renewals, schedule service, and resolve issues promptly.
• Coordinate building maintenance and repair requests and ensure the workplace is safe, clean, and compliant.
• Maintain vendor files, service agreements, and certificates of insurance, and route invoices to Finance for approval and payment in a timely manner.
• Maintain office equipment, conference room scheduling, and office keys, access, and security protocols.

• Provide administrative support to the President & CEO, including calendar coordination, scheduling, correspondence, meeting preparation, and filing.
• Provide administrative support to the Homeowner Services team, including scheduling appointments, preparing and copying materials, assisting with document intake, and maintaining organized, confidential files.
• Assist with board and committee meeting logistics as requested.
• Prepare documents, spreadsheets, and basic reports; proofread materials for accuracy.

• Support outside outreach events and community activities when necessary, including setup, check-in, materials, and breakdown.

• Handle sensitive and confidential information, including information about partner families and donors, with discretion.
• Perform other duties as assigned in support of the mission and operations of the organization.

• High school diploma or equivalent; associate degree or some college coursework preferred.
• Two or more years of experience in office management, administrative support, reception, or a related customer-service role.
• Excellent verbal and written communication skills and a courteous, professional demeanor.
• Strong organizational and time-management skills, with the ability to multitask and prioritize in a busy environment.
• Proficiency with Microsoft Office or Google Workspace (email, calendar, documents, spreadsheets) and general office equipment.
• Ability to handle confidential information with integrity and discretion.
• Ability to work on-site during all scheduled hours.

• Experience in a nonprofit, housing, or community-based organization.
• Experience managing vendors or service contracts and office…