Provider Support Assistant - Pediatrics Medical Genetics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

Department of Pediatrics, Division of Medical Genetics - GSRB1 905 S. LaSalle Street, Durham NC 27710

We are seeking a Provider Support Assistant to provide complex, confidential administrative support for the Division of Medical Genetics within the Department of Pediatrics serving as a key resource for divisional clinical, academic, research, and operational activities. Support one or more physicians and/or advanced practice providers through coordination of schedules, management of communications, maintenance of records, and facilitation of patient, provider, and departmental operations.

Perform a broad range of administrative duties that contribute to the efficient functioning of the division and support its patient care, educational, and organizational objectives.

• Coordinate and schedule new and follow-up patient appointments, clinical evaluations, hospital admissions, outpatient procedures, laboratory services, and radiologic studies, including imaging requiring sedation.
• Communicate with patients, families, referring providers, physicians, and advanced practice providers regarding appointments, referrals, treatment plans, prescriptions, and visit-related questions.
• Serve as a primary communication liaison between providers, patients, and referring offices, ensuring timely and accurate exchange of information.
• Coordinate services across multiple Duke Health locations, departments, and providers to support continuity of care.
• Send, receive, and track referrals, medical records, and supporting clinical documentation as requested by providers.
• Utilize Epic (Maestro Care) and other electronic systems to perform scheduling, registration, referral management, and patient access functions.
• Perform appointment-related activities including scheduling, rescheduling, cancellation processing, patient communication, and dissemination of appointment instructions and directions.

• Answer and triage telephone calls, document and relay messages, and ensure timely communication with physicians, nurses, patients, and external providers.
• Prepare, compose, edit, and distribute correspondence, reports, memoranda, form letters, and other administrative documents.
• Manage incoming faxes, mail, electronic communications, and other departmental correspondence.
• Schedule meetings, coordinate calendars, make travel arrangements, and arrange appointments as needed.
• Maintain confidential information in accordance with organizational policies and regulatory requirements.

• Maintain, file, retrieve, and organize patient and departmental records in accordance with established procedures and record retention requirements.
• Research and resolve missing or incomplete records and documentation.
• Compile, update, and distribute medical summaries and supporting documentation to patients, providers, and external entities as appropriate.

• Support operational initiatives designed to improve clinic workflow, patient access, and administrative efficiency.
• Maintain and organize patient intake materials, educational resources, and other departmental documents.
• Parti…