Services Coordinator

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SOCIAL SERVICES (DSS)

January 8, 2026

January 15, 2026

$52,730.00 - $71,154.00

FULL-TIME, EXEMPT

The purpose of this position is to serve as the Department of Social Services’ (DSS) fiduciary and subject‑matter expert for the full lifecycle of contractual agreements. The position manages all stages of contract formation, negotiation, execution, monitoring, amendment, and close‑out to ensure compliance with federal, state, and local regulations. This position works under general supervision and exercises independent judgment in developing methods, workflows, and solutions to ensure the integrity of DSS contractual and fiscal operations.

• Organizes, drafts, negotiates, and manages the terms and conditions of all DSS contractual agreements.
• Reviews and routes contracts requiring Risk Management, Legal, and Finance approval.
• Coordinates with program areas on specifications, scopes of work, service expectations, and funding alignment.
• Supports RFPs, bids, solicitations, and procurement processes in compliance with County and State purchasing guidelines.
• Maintains all contract documentation, ensures compliance with governing rules, resolves disputes, and tracks deliverables.
• Coordinates contract closure ensuring all financial and performance obligations are met and that proper audit documentation is maintained.
• Works with legal counsel to terminate agreements when required by policy or compliance findings.
• Manages internal financial tracking tools including encumbrances, budget balances, invoice status, and consumption reports.
• Reconciles invoices to SAP budget lines; identifies discrepancies and follows up for resolution.
• Supports annual grant (WBS) setup, ensuring compliance for items funded with state and federal sources.
• Provides cost analysis for annual budget preparation.
• Monitors fiscal‑year spending patterns, prepares amendments, and projects funding needs.
• Tracks changes such as inflation, funding reductions, or statutory adjustments and incorporates them into budget projections.
• Maintains and enhances automated workflow platforms (SAP, Power BI, Laserfiche).
• Develops dashboards, performance trackers, and audit validation tools.
• Evaluates processes and identifies efficiencies to reduce errors, improve compliance, and strengthen fiscal controls.
• Recommends technology and workflow updates to leadership to support continuous improvement.
• Maintains record retention systems, historical archives, and current contract repositories.
• Creates and updates annual contract templates, forms, and standardized documents.
• Ensures compliance with County Procurement Manual, Uniform Guidance, DSS State Fiscal Manual, NC DHHS policies, and all local regulations.
• Prepares documentation to support internal and external audits and participates in audit reviews as needed.
• Serves as a liaison with vendors, County Finance, Legal, program management, state consultants, and other government entities.
• Performs related work as assigned.

• Thorough knowledge of procurement and contract administration principles and practices.
• Strong understanding of budget management, cost analysis, accounting, and financial reconciliation.
• Skill in interpreting statutory and regulatory requirements, particularly related to social services funding.
• Advanced proficiency in SAP, Microsoft Excel, and automated workflow systems (Power BI, Laserfiche).
• Ability to analyze complex data, identify risks, assess contract language, and prepare accurate recommendations.
• Strong written and verbal communication skills for interacting with internal and external stakeholders.
• Ability to manage multiple deadlines, maintain organized records,…