Application Analyst III - Strategic , Expansion and Enablement

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The DHTS Application Analyst III provides revenue cycle-focused technical, analytical, and project coordination support for:

Management Services Organization (MSO) development and new opportunity/pipeline management,

PRMO And Health System AI And Automation Initiatives Supporting Margin Improvement, Reducing Administrative Burden And Improved Financial Outcomes. Efforts Include (but Are Not Limited To)

• Research and recommend automation tools for streamlining new system build and testing in support of growth and expansion efforts,
• Support strategic AI roadmap deliverables, including Clinical Documentation Improvement (CDI), autonomous coding and Pre-Service Verification (PSV) (electronic authorizations) deployment efforts.

Strategic growth, including virtual patient care expansion, and digital enablement initiatives, and

Cross-domain milestone & effort management with DHTS and business partners such as PRMO, DHIP and Duke Health leadership teams.

This role partners with internal and external stakeholders to define requirements, coordinate milestones, manage dependencies, and support successful implementation of scalable growth & expansion efforts.

The role also serves as a subject matter expert and partners with DHTS teams to support discovery, readiness, and transition planning for new growth and expansion relationships adopting enterprise DHTS tools.

• Support MSO setup, optimization, and expansion by standardizing processes, workflows, and implementation plans.
• Coordinate project deliverables across operational, revenue cycle, clinical, virtual care, and digital work streams, including identified AI & automation efforts.
• Partner with DHTS leaders and subject matter experts to gather requirements, establish timelines, and monitor progress.
• Track dependencies, risks, issues, and action items; escalating barriers that may affect timelines or outcomes.
• Facilitate meetings, working sessions, and status updates to maintain stakeholder alignment.
• Develop and maintain project documentation, including work plans, status reports, process maps, meeting notes, and deliverable trackers.
• Assess current-state workflows and support future-state process designs that improve efficiency, scalability, and consistency.
• Coordinate readiness activities for new market growth, service line expansion, onboarding, and implementation.
• Support virtual care expansion to increase access, extend Duke Health’s reach, and help attain additional covered lives.
• Advance digital enablement strategies that strengthen existing Duke Health service lines and support growth readiness.
• Collaborate with leaders to define success metrics, monitor performance, and support continuous improvement.
• Serve as a liaison across departments to promote clear communication, accountability, and timely execution.

• Bachelor’s degree in business, healthcare administration, public health, nursing,…