Guest Services Representative

Job Details

Job Location: JBD - Durham, NC 27708

Position Type: Full Time

Salary Range: $19.00 - $19.00 Hourly

We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.

• Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
• Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
• Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
• Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
• Maintain knowledge of current rates, packages and promotions and administer accordingly.
• Acquire working knowledge of guest rooms, in-house facilities, and local information.
• Maintain cash bank and properly record daily cash transactions.
• Handle all reports and paperwork accurately and in compliance with all requirements established.
• Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.

• 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
• Developed English skills both written and orally.
• Lift up to 30 pounds
• Requires standing to a significant degree.