Visitor Services Representative

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools.

With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

At Duke, we celebrate individuality, curiosity, and the unique experiences each person brings to our community. As a Visitor Services Representative at the Nasher Museum of Art, you'll play a vital role in creating meaningful connections between visitors, art, and culture while serving as a welcoming ambassador for one of the nation's leading university art museums.

The Nasher Museum is known for its internationally recognized exhibitions, diverse collections, and commitment to accessibility, education, and community engagement. In this role, you'll work alongside museum professionals, educators, and event teams to ensure every guest enjoys an exceptional and inclusive experience.

Whether greeting first-time visitors, assisting community members, supporting educational programs, or helping facilitate special events, your contributions will help bring art to life for audiences from around the world.

As the face of the Nasher Museum, you'll have the opportunity to create memorable experiences, foster community engagement, and support the day-to-day operations that make the museum welcoming, accessible, and inspiring.

• Welcome and engage museum visitors with enthusiasm, professionalism, and knowledge of exhibitions, programs, and events.
• Serve as a trusted resource by providing information about museum offerings, policies, and visitor services.
• Create a positive and inclusive environment for guests of all backgrounds and abilities.
• Assist visitors with accessibility accommodations and mobility needs, including transportation support using the museum golf cart.
• Respond to phone inquiries, assist walk-in groups, coordinate visitor requests, and communicate VIP visits to museum leadership.
• Represent the museum with professionalism, hospitality, and a commitment to excellent customer service.

• Execute daily opening and closing procedures to ensure a welcoming and well-prepared museum environment.
• Accurately track visitor attendance and admissions using Audience View and other museum systems.
• Collect visitor feedback and support continuous improvement efforts.
• Remain informed about exhibitions, events, tours, and operational updates to provide accurate visitor information.
• Maintain an organized, professional visitor services area and support efficient daily operations.

• Promote museum tours, exhibitions, educational programs, memberships, and community initiatives.
• Participate in ongoing training, exhibition learning opportunities, and professional development activities.
• Collaborate with Education, Development, Marketing, Community Engagement, and Visitor Services teams to enhance the visitor experience.
• Support guided tours and educational experiences for individuals and groups when needed.
• Contribute to a collaborative team environment focused on service, learning, and community impact.

• Assist with reservations, facility rental inquiries, and event logistics.
• Provide front-line support during public programs, special events, donor gatherings, and community-facing activities.
• Help ensure smooth and memorable event experiences for visitors and stakeholders.

• Support special projects and additional duties that further the mission of the Nasher Museum and Duke University.
• Demonstrate flexibility and adaptability in a dynamic museum environment, including evening, weekend, holiday, and special event support.

• Work requires a knowledge of basic grammar and mathematical principles to perform routine clerical/office support duties normally acquired through a high school education.
• A current driver's license is required and must successfully pass an MVR…