Treatment Coordinator

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Full Time Durham, NC, US

2 days ago Requisition

Are you an experienced dental professional who enjoys connecting with patients, discussing treatment, and helping people feel confident about their dental care? Lane & Associates Family Dentistry/NCOSO is looking for a Treatment Coordinator to join our Durham NC Oral Surgery + Orthodontics office!

As a Treatment Coordinator, you will be an important part of both the patient experience and the success of the practice. You will:

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by effectively coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients while helping them understand their recommended care and financial options.
• Support treatment acceptance by confidently communicating the value of recommended treatment.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies and procedures.
• Accurately enter and update patient demographic and insurance information in Denticon.
• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Collaborate with doctors and team members to provide an exceptional patient experience.
• Perform additional duties as assigned to support the overall success of the practice.

• Previous experience in a dental office - especially with Oral Surgery and Orthodontics
• Experience as a Treatment Coordinator, Dental Receptionist, or similar dental administrative role
• Knowledge of dental terminology and common dental procedures
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• The ability to work effectively with both doctors and team members
• A positive, professional, and dependable demeanor
• High School Diploma and/or GED

At Lane & Associates, we believe our team members deserve to feel valued and supported.

Our benefits and perks include:

• Comprehensive insurance coverage after 90 days to include Health, Vision, Dental, Life, FSA, Disability Insurance, and more!
• Competitive pay!
• 401(k) Employer Contribution Plan!
• Quarterly Performance Bonus Opportunities!
• Paid Training Classes!
• Paid Time Off and Paid Holidays!
• Fridays Off at 2 PM!
• Employee Assistance Program!
• Team Events, Giveaways and Social Campaigns!
• Birthday and Work Anniversary surprises from the owners!
• Volunteer Opportunities through our Smile Squad!
• Exclusive Team Perks and Experiences:
  Lane & Associates is also the Official Team Dentist of the Carolina Hurricanes, Durham Bulls
  , UNC Athletics, and the Campbell Camels
  ;giving our team access to unique experiences and company perks.

We are a growing dental organization, but our focus remains on the people who make our practices successful.

We want experienced dental professionals to have the opportunity to build a career,not simply take another job. If you are someone who takes pride in your work, enjoys helping patients, and wants to be part of a team that recognizes your experience and contributions, we would love to hear from you!