Rootle Ambassador Mentor & Development Specialist

Research Triangle Park, NC, United States

The Rootle Ambassador Mentor & Development Specialist plays a key role in the success and sustainability of the 100 Ambassadors in the volunteer network within the Rootle Ambassador Program. This individual provides mentorship, coaching, and professional development to Rootle Ambassadors across the State of North Carolina. Through ongoing support and skill‑building opportunities, the Specialist ensures that Ambassadors are equipped and effective in their outreach to families and communities.

The ideal candidate is a relationship‑builder and a passionate advocate for children’s learning and community engagement.

The Specialist will:

• Track program metrics and deliverables, creating reports and recommendations for future growth.
• Support in‑person and virtual ambassador gatherings, trainings, and public events.
• Design and facilitate professional development opportunities, including training sessions, workshops, and one‑on‑one coaching.
• Identify and address individual development needs and opportunities for growth.
• Research and pilot a regional framework that promotes continuous improvement.
• Collaborate with internal teams to align ambassador development with the overall mission of Rootle and PBS NC.
• Contribute to grant proposals and reports as needed.
• Collect and analyze feedback to assess program impact and inform future training and mentorship strategies.

Must have a valid driver’s license.

This position is a hybrid work arrangement and will work at least three days per week onsite at PBS North Carolina located in Research Triangle Park, NC. UNC System employees are generally required to reside in North Carolina, within a 2‑hour commuting distance of their assigned duty station.

At PBS North Carolina, our mission is to provide transformational experiences and trusted content to educate, inform, entertain and inspire the people of North Carolina. Providing free content across our four channels (PBS NC, The Explorer Channel, Rootle - PBS Kids, and The North Carolina Channel) to more than 13.6 million households, PBS North Carolina serves the third largest public media market in the country.

Beyond the screen, PBS North Carolina provides education services, teacher trainings, and hands‑on community involvement across the state of North Carolina. For more information, visit pbsnc.org and join the conversation by connecting with us on , , and

The primary purpose of the Children’s Media & Education Engagement team at PBS North Carolina is to expand equitable access to high‑quality educational content and experiences by leveraging media, community partnerships, and innovative practices on behalf of children and families. The team works to support learners of all ages—especially children and families in underserved communities—through engaging, trusted, and developmentally appropriate programming, outreach initiatives, and digital tools.

• Bachelor's degree in education, community development, social work, or a related field (or equivalent experience).
• Minimum 3 years of experience in mentorship, coaching, training, or leadership development.

• Proven ability to work with diverse populations and support individuals at various stages of personal and professional growth.
• Strong interpersonal and communication skills with a collaborative and empathetic approach.
• Experience creating and delivering engaging learning experiences for adult learners.
• Comfortable using digital communication and learning tools (e.g., Zoom, Facebook, Canva, Participate).
• Willingness to travel across North Carolina for ambassador support, training, and events.

• Knowledge of PBS KIDS content and resources.
• Experience working in North Carolina's educational or nonprofit sectors.
• Bilingual (Spanish/English) preferred.
• Experience working in rural, underserved, or multilingual communities.

• Classification: University Program Associate
• Appointment Type: Time Limited
• Full‑Time/Part‑Time: Full‑Time
• Employment Type: EHRA
• EHRA Category: Exempt…