Customer Engineer

Job Description

We are an international pre‑IPO semiconductor startup with development offices in Boston, MA, Durham, NC, and San Jose, CA. Named one of the 10 hottest semiconductor startups of 2025, we are developing and delivering revolutionary new silicon devices to address the cloud datacenter core and edge  are well funded by some of the leading investment firms in the world. Come join our team and be part of revolutionizing the future of the cloud!

This position will report to the Director of Customer Engineering within the Commercial team. As a Customer Engineer, you will play a hands‑on role in enabling our customers to use our cutting‑edge network products. You’ll be on the front line of connectivity innovation, working closely with both internal engineering teams and customers to bring new datacenter networking products to market.

• Bring product and solution technical knowledge into pre‑sales customer meetings.
• Define detailed test plans and proof‑of‑concept plans in support of customer evaluations.
• Extend functionality of software reference applications to meet specific customer needs.
• Support customer hardware and software development activities; answer questions, recreate and debug functionality issues.
• Conduct technical trainings and workshops.
• Collaborate with internal teams to resolve design or product‑related issues.
• Cross‑functional communication with Marketing, Sales and R&D.
• Create and maintain technical documentation.
• Provide ongoing post‑sales technical support.

• B.S. in Computer Science, Electrical Engineering or related discipline.
• 8+ years of hands‑on Ethernet networking experience.
• 8+ years of programming experience in one or more programming languages.
• Knowledge and experience with Layer 2 and Layer 3 IP protocols and Linux networking.
• Familiarity with high‑performance data center technologies including RDMA, DPDK, SPDK, NVMe.
• Customer service‑oriented mindset and strong communication skills, including fluency in English (written and verbal).
• Excellent problem‑solving skills.
• Ability to work independently and as part of a team.
• Energized by a dynamic and demanding start‑up environment.
• Ability to support occasional travel.

• Experience with SW/SDK for high‑speed switches, such as Intel (Tofino), Broadcom Prestige), Cisco (Silicon One or other proprietary switch ASICs), etc.
• Experience with IPUs/DPUs/smart
  
  NICs and associated SDKs.
• Experience working with cloud‑native networking technologies such as Kubernetes CNI plugins (e.g., Calico, Cilium), and overlay networks (e.g., VXLAN, Open vSwitch).
• Expert in diagnosing performance and connectivity issues using tools like tcpdump, wireshark, and netstat.
• Comfortable managing multiple projects and resolving technical issues under tight timelines.

Billerica, MA or Durham, NC or San Jose, CA

Mid‑Senior level

Full‑time

Engineering and Customer Service

Semiconductor Manufacturing