Asset Manager

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About Flex Gen

Based in Durham, N.C., Flex Gen is a leading integration services and software technology provider for utility‑scale energy storage solutions in the United States and globally. We design and integrate cutting‑edge storage solutions paired with proprietary energy management software, enabling the energy transition by optimizing grid performance and reliability. Our clients include utilities, renewable energy developers, electric cooperatives, and industrial companies, where we deliver sustainable, efficient, and reliable power solutions.

Position Description

As an Asset Manager on Flex Gen’s Lifecycle Solutions team, you will play a key role in overseeing and optimizing the availability and performance of battery energy storage systems (BESS) under long‑term service agreements (LTSA). This role blends technical expertise with asset management responsibilities, ensuring energy storage assets operate reliably, efficiently and profitably for Flex Gen’s customers.

You will collaborate with internal teams, OEMs and customers to monitor performance, coordinate maintenance, resolve issues and continuously improve system availability. The ideal candidate will have a strong background in asset management, BESS technologies and technical operations, with a passion for delivering high‑quality service and driving customer satisfaction.

Major Job Responsibilities

• Lifecycle Management: Oversee the post‑commissioning lifecycle of BESS assets, ensuring all LTSA requirements are met and battery storage systems operate optimally by collaborating with OEMs, internal teams and field personnel to resolve hardware and software issues.
• Maintenance Coordination: Coordinate repairs, maintenance and field services to minimise downtime and maximise system availability, including software updates and configuration changes.
• Preventative Maintenance: Develop and manage preventative maintenance plans to enhance asset longevity and reliability.
• Inventory Management: Manage and monitor spare parts inventory, coordinating with supply chain teams to ensure timely procurement and availability.
• Lean/Continuous Improvement: Apply Lean principles and continuous improvement methodologies (Kaizen, standard work, RCCA) to streamline maintenance workflows, eliminate waste and enhance overall asset performance and customer satisfaction.
• Asset Performance Optimization: Drive uptime, availability and performance for customer energy storage assets, collaborating with Performance Engineering to analyse system data, identify performance trends and implement efficiency improvements.
• Customer & Stakeholder Management: Serve as the primary point of contact for customer asset performance, providing regular updates on availability, maintenance schedules and issue resolution. Build strong customer relationships through transparency, dependability and responsiveness, coordinate outages and site access and manage warranty claims in coordination with OEMs and vendors.
• Reporting & Documentation: Maintain accurate records, including maintenance activities, KPIs and system health reports using CMMS and Salesforce; monitor and manage maintenance‑related costs, identify opportunities for efficiency improvements and cost savings; support internal and customer‑facing performance reviews with data‑driven insights.

Position Requirements

• Bachelor’s degree or 5+ years of experience in asset management, operations or technical services, preferably in BESS, renewable energy or power systems.
• Strong understanding of BESS technology, energy storage systems and grid operations.
• Proficiency in using Salesforce or other CMMS software for issue tracking and reporting.
• Excellent communication skills with the ability to interface effectively with customers, field teams and internal stakeholders.
• Strong analytical skills to interpret system data and drive performance improvements.
• Ability to manage multiple high‑priority issues concurrently and deliver results under pressure.
• Ability to travel up to 10% of the time.

Equal Employment Opportunity Statement

Flex Gen provides equal…