Patient Service Associate - Pt Sports Med Ctr & Ptot West

Overview

At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

• Coordinate and participate in a variety of duties associated with daily clinic preparation, patient identification, patient check in/out, charge posting, cash management, and patient appointment scheduling.
• Provide customer service, message distribution, ancillary scheduling, and referrals management.
• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts; manage medical records, x-rays, and related documentation.
• Check-in patients, verify demographics, and edit Maestro Care as needed; identify correct patient information and account for visits.
• Present and educate patients on required forms, obtain signatures, and manage check-in files and alerts.
• Collect and post co-payments and balances; handle laboratory and procedure coordination; schedule tests and procedures.
• Explain billing to patients according to PRMO credit and collection policies; determine cash collection based on insurance plans.
• Check-out patients, arrange return appointments, and communicate with physicians and staff as needed.
• Respond to phone messages and disseminate information according to practice standards.

• Strong verbal and written communication.
• Basic PC and data entry skills; knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work; provide clear instructions; interact tactfully with customers; maintain effective relationships.
• Ability to apply departmental policies and regulations related to verifying patient information, collecting payments, and maintaining records.

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Duke is an Equal Opportunity Employer committed to employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and related conditions), sexual orientation, or military status.

Duke aspires to a community built on collaboration, innovation, creativity, and belonging. Our success depends on robust exchange of ideas and respect for diverse perspectives, backgrounds, and experiences. All members of the community are expected to uphold these values.

Certain jobs may include essential physical and/or mental abilities. Additional information and accommodation requests will be provided by each hiring department.

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks or activities.

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