Provider Relations Representative Durham and Granville

Job Summary

This full‑time professional position will develop and implement results oriented, innovative education, customer service, account management, and marketing strategies within the provider community (physician practices, hospitals, and long‑term care communities) to promote timely, appropriate patient referrals and excellence in end of life care.

The schedule for this position is Monday‑Friday 8:30am-5:00pm; occasional evenings and weekends; holidays as needed.

• Increase referrals, length of stay and daily census by promoting TL’s Hospice and Palliative Care.
• Develop and maintain an account list of appropriate professional referral sources in assigned territory.
• Visit accounts based on potential to refer.
• Provide information and resources to increase referral source knowledge and understanding of TL services and benefits to patients at end of life.
• Facilitate the referral process.
• Offer and coordinate educational in‑services as requested by referral sources.
• Offer to provide information visits for patients and families interested in agency services.
• Follow‑up on referrals/admissions within 24‑48 business hours with referral source.
• Be knowledgeable of patients’ status when visiting referral source.
• Acknowledge and thank referral sources in person, phone, e‑mail or mail for all referrals.
• Provide back‑up and assistance to team members when requested.
• Be available to assist with health fairs and trade shows as needed.
• Acknowledge and report all complaints/concerns by referral source.
• Act as an integral part of the PT care team by working closely with TL clinical staff to ensure productive/positive relationships with referral partners.
• Work with clinical team to resolve any complaints/concerns in a timely manner and report back to referral source resolution.
• Work to build relationships with and referrals from hospital partners.
• Document activity in CRM system.
• Perform other duties as assigned by supervisor.

• Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
• Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
• Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
• Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
• Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment.

• Bachelor’s degree preferred.
• Experience in hospice, hospital, skilled nursing facilities, home health or senior care services.
• Marketing and/or sales experience.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Self‑directed.
• Team player.
• Computer literate.
• May be required to lift up to 30 pounds.
• Some weekend and evening hours.
• Willing to drive personal car to appointments (mileage reimbursed).