Nursing Informatics System Specialist

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Work Arrangement:
Hybrid (On-Site and Remote mix)

Requisition Number: 275580

Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710

Date:
Oct 5, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

The Nursing Informatics System Specialist I (NISS I) within Patient Care Technology Education has advanced knowledge of a specific clinical discipline and basic knowledge of information technology and its applications to healthcare. The NISS I has a basic knowledge of the functions and applications of clinical information system life cycle. The incumbent will collaborate closely with clinical users, operational management, clinical champions, and Duke Health Technology Solutions (DHTS) applications staff to conduct EHR training for healthcare clinicians in Duke Health’s version of Epic, known as Maestro Care, as well as other third-party informatics applications.

Other educational duties include developing training materials for EHR system updates and maintaining the EHR training environments.

This position’s primary function is to develop educational materials and conduct training sessions for clinicians on Duke Health’s electronic health record (EHR) and other informatics platforms. Areas of focus include:

• Ambulatory & Inpatient clinicians

Reports to the Patient Care Technology Education Team Lead.

• Leverages nursing training, knowledge, and experience in the development, utilization, and clinical application of the health system’s EHR education which includes leading classroom and virtual instruction
• Develops online training modules (eLearnings) through third-party software
• Serves as Maestro Care EHR training application expert for base functionality for various clinicians that include pharmacists, providers, nurses, and other ancillary clinicians
• Serves as an informatics education liaison to specific entities as assigned
• Rounds in clinical areas to provide informatics support to end users
• Uses nursing knowledge to advocate for clinical end users, analyze clinical workflows and develop processes to enhance clinical workflows, patient safety, and excellence in patient outcomes
• Integrates nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations (Epic and non-Epic applications) that represent the needs and goals of the clinical end users so patient safety, best practices, and enhanced clinical outcomes are promoted
• Supports occasional off-hours coverage, including limited evening, weekend, or travel-based work during system go-lives or other critical deployment events, as needed to ensure successful implementation
• Obtains and maintains Epic accreditation/certification and/or proficiency as defined by management which may include a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline
• Creates, conducts, and maintains…