Food & Beverage Supervisor

Description

REPORTS TO: Director of Food & Beverage

As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

INSPIRE WONDER Innovation and Creativity | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership

CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

The Food & Beverage supervisor is responsible for supporting and overseeing the daily operations of food and beverage service while ensuring exceptional guest experiences, strong operational execution, and adherence to safety standards. This role requires the ability to work across all Durham Hotel concepts, including The Coffee Bar, The Roof, and all catering, banquet, and special event venues.

The Food & Beverage supervisor will collaborate closely with the Director of Food & Beverage and hotel leadership to drive results aligned with the mission and overall success of the hotel. Key performance objectives include driving revenue, controlling costs, elevating guest and associate satisfaction, and upholding product and service quality.

The ideal candidate brings passion and experience in food and beverage operations, demonstrates natural leadership, and inspires teams to exceed expectations. They maintain high service standards, understand brand values deeply, and take pride and ownership in their work.

• Responsible for daily operations for scheduled business unit (the Coffee Bar, Roof, and Events/Catering), ensuring service quality and standards established by the Director of Food & Beverage
• Attend weekly BEO and manager meetings to receive weekly service focus points, discuss upcoming events and programming, and communicate operational needs or potential service bottlenecks
• Work a variety of scheduled floor shifts to fill staffing gaps, support the team, and lead by example; using downtime to identify efficiencies, inspire programming ideas, and recommend training needs
• Monitor food quality for consistency, visual appeal, and adherence to guest specifications
• Serve as the subject matter expert on the floor—fully understanding the POS, menus, and steps of service for the designated concept

• Engage with guests to gather feedback on service and food quality across all outlets
• Resolve guest complaints professionally and partner with the Director of F&B for elevated issues
• Ensure consistency of guest experience on every shift—monitoring details such as timeliness of setup, staff readiness, menu cleanliness, table conditions, and host presence

• Reconcile daily audit materials (e.g., timesheet authorizations, perpetual inventories, void reports, cash drops, guest ledger entries)
• Assist in preparing payroll with the F&B Managers each pay period
• Partner with F&B managers to review punch clocks and support daily schedule management, helping reduce unnecessary labor overages while ensuring service, operational, and financial goals are met
• Collaborate with the Director of F&B and managers to ideate programming and events
• Contribute monthly operational commentary that informs the annual budgeting process

• Enforce all food safety policies to ensure compliance with FDA and Health Department regulations
• Uphold cleaning programs for the assigned business unit and shift, recommending improvements where needed
• Enforce Early Bird Night Owl / The Durham human resources policies across all employee and guest interactions

• Stay informed on hotel updates through websites, newsletters, meetings, and internal communications to keep your teams well-connected to initiatives and programming
• Support, coach, and mentor associates to ensure performance aligns with brand and hotel standards, grounded in The Durham’s core values
• Maintain a high level of daily communication with team members, guests, vendors, and contractors and always…