Benefits Admin & Comm Analyst

Benefits & Communication Analyst

This position plays a critical role in ensuring employees understand and access their benefits effectively. By managing complex plan administration, resolving escalated issues, and supporting compliance with federal and state regulations, the analyst helps maintain trust and satisfaction among employees while driving process improvements.

• Act as Tier III customer service consultant for complex benefits issues requiring specialized knowledge, research, and judgment.
• Track and monitor service levels for escalated issues to ensure timely resolution.
• Perform advanced plan administration activities, including complex calculations (ERP-related) and transactional support for HRIC.
• Leverage technology to improve efficiency in plan administration and continuously seek process improvements.
• Manage day-to-day interactions with carriers and vendors; elevate issues to Plan Managers as needed.
• Assist in drafting and delivering employee communications for new benefits and ongoing education.
• Identify communication and training needs based on Tier III call experience.
• Provide training support for HRIC and other HR staff to enhance benefits knowledge.
• Stay current on applicable laws and regulations; implement legislative changes as directed.
• Support special projects such as open enrollment, research, and compliance initiatives.
• Perform other related duties incidental to the work described.

• Education:
  
  Bachelor’s degree in Human Resource Management or related field.
• Experience:
  
  2‑3 years in a business/professional role; employee benefits/HR experience preferred.
• Technical
  
  Skills:
  
  Proficiency in computer software and electronic technology.
• Core Competencies:
  
  Strong communication, analytical, and organizational skills; ability to handle complex issues with judgment and discretion.

Duke is an affirmative action/equal opportunity employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. All members of our community have a responsibility to uphold these values.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate’s work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs to eligible team members. Learn more at (Use the "Apply for this Job" box below)./Essential

Physical

Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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