Hr Representative, Senior

Occupational Summary

The Human Representative, Senior for Facilities Management advises and supports departmental leadership and employees on employee relations matters, workplace concerns, and the effective application of HR policies and procedures. This role plays a vital part in ensuring a respectful, equitable, and productive work environment by facilitating conflict resolution, supporting labor relations with unionized staff (e.g., Local 77), and driving strategic initiatives aligned with Duke University's commitment to a model workplace.

• Advise managers, supervisors, and employees on employee relations concerns, interpreting university and departmental HR policies and procedures.
• Recommend appropriate responses and interventions for individual and systemic concerns, including coaching, discipline, or policy clarification.
• Identify patterns or trends in employee concerns and recommend proactive solutions or policy improvements.

• Monitor and track attendance and other union-related activities for Union staff.
• Support investigations related to employee misconduct, grievances, or disputes, ensuring compliance with union agreements and institutional standards.
• Facilitate or assist with disciplinary actions and grievance processes.
• Collaborate with supervisors and HR leadership to support fair and consistent treatment of union employees.

• Serve as a subject matter expert in employee relations and labor relations within the Facilities Management environment.
• Train FMD leadership and HR staff on policy applications, conflict resolution, and respectful workplace practices.
• Stay current on HR trends and labor laws relevant to operational environments and union settings.

• Assist in the implementation of strategic initiatives to enhance employee engagement, career development, and workplace culture.
• Support university-wide projects such as employee opinion surveys, multicultural awareness programs, and conflict resolution initiatives.
• Identify organizational challenges or areas for improvement and recommend interventions.

• Regularly report to the HR Manager and Director on organizational trends, labor relations issues, and progress on initiatives.
• Prepare written documentation including reports, recommendations, and policy summaries.

• Bachelor's degree in Human Resources, Labor Relations, Business Administration, or a related field.
• 3+ years of HR experience with a focus on employee or labor relations.
• Experience working with unionized work forces (e.g., Local 77), preferably in facilities, public works, or operations.
• Strong knowledge of employment law, HR policies, grievance procedures, and disciplinary best practices.
• Excellent communication, conflict resolution, and analytical skills.
• Ability to handle sensitive matters with discretion and fairness.

• Master's degree in HR, Public Administration, or related field.
• HR certification (PHR, SHRM-CP, or equivalent).
• Familiarity with facilities management operations in higher education or healthcare settings.
• Experience using HRIS systems and tracking labor metrics.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $. Duke University considers factors such as ( but not limited…