Area Human Resources Manager

Job Details:

Job Location:

WDI - Durham, NC 27705, Position Type:
Full Time, Job Category:
Human Resources, Join Our Team

At the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center, exceptional hospitality begins with exceptional people.

Reporting directly to the Area Director of Human Resources, the Area Human Resources Manager will help lead day-to-day Human Resources operations across the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center.

This position will serve as a trusted resource to associates and leaders while supporting recruitment, employee relations, performance management, benefits, training, compliance, HR systems, engagement, and retention initiatives.

• Employee Relations & Leadership Support:
  Serve as a trusted HR partner to associates and leaders, providing guidance on employee relations, performance management, coaching, corrective action, conflict resolution, and workplace concerns.
• Talent Acquisition:
  Support and lead recruitment activities across the properties, including sourcing, interviewing, selection, offers, onboarding, and strategies designed to attract and retain exceptional hospitality talent.
• Associate Engagement & Retention:
  Develop and support programs that strengthen associate engagement, recognition, communication, morale, and retention.
• Performance Management:
  Partner with leaders throughout the performance management process, including coaching, documentation, performance improvement plans, annual reviews, and development conversations.
• Training & Development:
  Identify training needs and support programs designed to strengthen leadership capabilities, service excellence, compliance, and professional development.
• Benefits Administration:
  Partner with the Area HR team to support employee benefit programs, including medical, dental, vision, retirement, disability, life insurance, wellness programs, and other benefits while helping associates understand and maximize the programs available to them.
• HRIS & Employee Records:
  Maintain accurate employee information and HR documentation within our HRIS while ensuring appropriate recordkeeping, confidentiality, and data integrity. Experience with Paycom is especially valuable.
• Compliance:
  Help ensure compliance with applicable federal, state, and local employment laws as well as company policies, practices, and procedures.
• Investigations:
  Assist with and lead workplace investigations when appropriate, ensuring concerns are reviewed thoroughly, objectively, consistently, and confidentially.
• Policies & Procedures:
  Support the development, communication, interpretation, and consistent application of HR policies and procedures across all three properties.
• Leave & Accommodation Administration:
  Partner with associates and leaders regarding leaves of absence, workplace accommodations, and related processes.
• Safety & Workers' Compensation:
  Partner with leadership and the Area HR team on workplace safety initiatives, workers' compensation matters, return-to-work efforts, and injury prevention.
• HR Reporting & Analytics:
  Utilize HR data and reporting to identify trends involving staffing, turnover, retention, attendance, recruiting, and other key workforce measures.
• Culture & Communication:
  Maintain a visible HR presence throughout our properties and help foster a workplace built around respect, accountability, teamwork, service, and genuine care for one another.
• Area HR Support:
  Collaborate closely with the Area Director of Human Resources and HR team on projects, initiatives, investigations, organizational priorities, and continuous improvement efforts across the three-property portfolio.

If you believe Human Resources should be more than policies and paperwork, and that great HR means being present, building trust, developing people, supporting leaders, and helping create a workplace where people want to stay and grow, we would love to hear from you.

Join a team with a longstanding tradition of hospitality excellence and help us continue building an associate experience worthy of the service we provide our guests every day.

The Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center are equal opportunity employers. We are committed to providing equal employment opportunities and fostering a respectful and inclusive workplace.

• Minimum of 3 years of progressive Human Resources experience, including experience…