Desktop Support Specialist

COME THRIVE WITH US!

Come join The Forest at Duke, a caring community that fosters the independence of our residents by enhancing their ability to lead healthy, active, purposeful and secure lives. The Desktop Support Specialist provides end-user support for all The Forest at Duke computer workstations and printers including software installation, hardware upgrades and software support.

• Associate’s Degree in technology related field or high school diploma with direct technology related work experience.
• Knowledge of current computer hardware and operating systems.
• Knowledge of current mobile device hardware and operating systems.
• Must be able to troubleshoot and solve problems with The Forest computer systems and printers.

• Must be a self-starter and ability to work with minimal supervision.
• Strong interpersonal skills and excellent communication skills both orally and in writing with the ability to interact comfortably with individuals within various levels of the organization and across diverse cultures.
• Must be able to exercise sound judgment and independent thought.
• Ability to maintain positive and professional relationships and interactions with residents, guests, vendors, contractors and team members.
• Ability to meet deadlines and follow-up timely with residents, peers, and team members.
• Excellent attention to detail, organizational, and time management skills.
• Ability to recognize and maintain confidentiality of information.
• Demonstrate excellent customer service skills.

• Provides needed end-user support including answering questions about installed software and printing issues.
• Installs and/or upgrades Windows OS, Microsoft Office, Outlook/Exchange and other software as instructed by Supervisor.
• Provides computer/printer/TFAD wireless network support to residents.
• Installs and/or upgrades computer hardware (e.g. add RAM, replace power supplies) as needed for computer workstations.
• Adds users to specific computers and assigns Windows passwords for each user.
• Moves and/or relocates computers to temporary or permanent locations as needed.
• Installs network printers; replaces ink cartridges and toner as needed.
• Performs HIPAA and security audits.
• Provides one-on-one training to end users on company hardware and/or software.
• Responsible for other duties as requested by supervisor.

• A beautiful campus and work environment filled with friendly people.
• Competitive compensation based on experience.
• Low cost health insurance coverage (major medical, FSA, vision, dental, AD&D).
• Life and disability insurance coverage paid 100% by The Forest.
• 403B retirement plan with generous company match.
• Paid sick and vacation time.
• Employee wellness and recognition program.

.... and much more!

If youare interested in this opportunity, we want to hear from you! Please complete our online application now for prompt consideration!

The Forest at Duke is committed to equal employment opportunity without regard to race, color, sex, disability, religion, national origin, age, genetic information, gender, gender identity or any other class of unique or protected characters.