Senior Software Engineering Manager

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we’re shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location and Flexibility

Our Software Engineering Managers are essential to TELUS Digital’s culture of collaboration. This role follows a hybrid model with in-office presence on Tuesdays, Wednesdays, and Thursdays at one of our TELUS Digital locations (Columbus OH, Durham NC, Boston MA, Charlottesville VA).

The Opportunity

As a Senior Software Engineering Manager
, you’ll lead cross-functional teams (engineers, product, program management, etc.) to build exceptional digital products for our clients — while also guiding your team members in their personal and professional growth.

You’ll set the technical vision, drive adoption of modern engineering practices, and shape the solutions we deliver. Success in this role means leading energized, high-performing teams that deliver high-quality software and create lasting impact for our clients.

Qualifications

• Demonstrated ability to set and drive technical vision, championing innovation and integrating emerging technologies to solve complex challenges.

• 8+ years of professional engineering experience, with 4+ years leading multiple engineering teams or large functions.

• Proven track record of building, scaling, and developing high-performing teams, including succession planning and coaching other engineering leaders.

• Expertise in modern software delivery practices (CI/CD, Agile, Dev Ops), with experience scaling these methodologies across teams.

• Strong ability to build trust and psychological safety, navigate complex interpersonal dynamics, and handle difficult conversations with long-term impact in mind.

• Experience owning end-to-end delivery of large-scale digital products or platforms, with a focus on scalability, security, maintainability, and architectural excellence.

• Skilled at translating complex technical and business challenges into actionable strategies and aligning cross-functional teams and executives to a shared vision.

• Experience in a client services or agency environment.

• Background in interviewing, hiring, and consulting teams on best practices.

Bonus Points

• Experience as a Project Manager, Product Manager, or Scrum Master in a leading consultancy or agency.

• Proven ability to guide clients in adopting modern engineering or agile delivery practices.

• Relevant certifications (CSM, CSPO, PMP, SA, SPC, etc.).

• Experience in account planning and growth activities.

• Thrive on collaborating with both clients and teams to deliver software in an agile environment.

• See products as part of a larger ecosystem of development, testing, and deployment tools.

• Take pride in your work and honor your commitments.

• Value opportunities to immerse yourself deeply in challenging, rewarding work.

• Celebrate differences and thrive in inclusive environments where everyone’s unique contributions are valued.

• Appreciate a feedback culture that supports personal and professional growth.

At TELUS Digital, you’ll work with world‑class brands like FOX, HBO, Pepsi Co, and Domino’s, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech‑driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, Dev Ops, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a Dev…