Senior Director, Cloud and Data Services

Job Summary

The Senior Director of Cloud and Data Services will lead a new business unit that delivers modern computer, storage, and data services to North Carolina-based research, education, telehealth, and other public sector entities. The Senior Director will be responsible for developing and executing the strategic vision for our data and cloud service line, with a primary focus on creating and delivering innovative customer-facing and internal services.

This role combines technical expertise with product management, business development, operational excellence, and team leadership to deliver MSP/Carrier/Enterprise-class cloud and data services that meet evolving market demands.

• Lead the creation of new services within MCNC’s Cloud and Data Services business, including the following areas:
  • Private cloud services utilizing premise infrastructure located in MCNC’s data center facilities.
  • Public cloud service offerings utilizing partnerships with public cloud providers and their offered service capabilities.
  • Hybrid cloud solutions based on integrated capabilities between these public and private cloud solutions.
  • Data services based on and powered by the provided public, private, and hybrid cloud service offerings.
• Establish and manage a service development lifecycle process, including ideation, prototyping, testing, and deployment phases
• Create business cases and ROI analyses for new service offerings
• Develop pricing models and go-to-market strategies for cloud and data services
• Maintain awareness of emerging technologies and assess their potential for new service offerings
• Build and manage a technology evaluation framework for assessing new solutions and vendors
• Oversee proof-of-concept implementations for promising technologies
• Create and maintain a service portfolio roadmap aligned with market trends and customer needs

• Develop and implement comprehensive strategies for data and cloud service line, including capacity planning, technology roadmaps, and service delivery frameworks
• Design and establish service catalogs, operational procedures, and governance models for data center services
• Create and maintain service level agreements (SLAs) and operating level agreements (OLAs)
• Lead strategic initiatives for data center optimization, consolidation, and modernization
• Develop, implement, and maintain business resilience and risk mitigation practices for cloud and data products and services
• Establish and maintain operational processes, procedures, and standards for data center services
• Implement ITIL-based or other appropriate service management practices and continuous improvement programs
• Oversee incident, problem, and change management processes
• Align operations to MCNC long-range goals and strategic plan; monitor and optimize service performance metrics and KPIs
• Design and implement automation for service delivery and management
• Ensure all ongoing aspects of financial management are targeted, monitored, and met, including but not limited to pricing, cost, forecasting, and budgeting.

• Work directly with CMO and MCNC sales to identify and interact with key customers to understand their needs, gather requirements for new services, and establish feedback loops for service improvements
• Work with CMO to determine addressable market and revenue projections
• Create customer onboarding and migration frameworks
• Implement customer success metrics and monitoring systems

• Oversee the planning, design, implementation, and ongoing operation of premise data center infrastructure. This will include partnering with other departments on decisions related to power, cooling, network, and security systems.
• Manage data center capacity planning and optimization to ensure efficient resource utilization
• Drive infrastructure automation and orchestration initiatives
• Oversee the planning, design, implementation, and ongoing operation of cloud-based computing solutions used to operate defined service offerings.

• Bachelor's degree in Computer…