Cadence Application Analyst Level I & II

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Cadence Application Analyst couples knowledge of applicable hospital revenue cycle processes with knowledge of information systems to implement, maintain and support any Duke Epic applications related to appointment processes, including (but not limited to) scheduling, referrals, reminders, benefits, check-in, recalls.

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes moderately complex tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team performance.
• Updates system, operational and department documentation.
• Recommends areas for process improvement.
• Performs other related duties incidental to the work described herein.

• Applies best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, troubleshooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements.
• Provides detailed specifications describing functions to be automated.

• Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.

• LEVEL 1:
  Epic Cadence, Welcome or Referrals Certification (may be completed at Duke expense after hire, but is required for continued employment).
• LEVEL 2:
  In addition to the requirements described for the Level 1, the Level 2 requires an additional Epic proficiency or certification in other modules within the same team as determined by management.

• LEVEL 1 - Two years in a related hospital revenue cycle position is required; scheduling or pre‑registration related work is preferred.
• LEVEL 2 - Four years of related experience is required.

• Customer service
• Critical thinking
• Statistical reporting
• Data coding – general
• Data analysis and trending
• Effective oral and written communication
• Database design/programming
• User technical support/training
• Database management software
• Ability to translate business process into a technical solution
• Strong proficiency in Epic configuration via Hyperspace

• Knowledge of project management to manage…