LHC Desk Assistant

Overview

AAC is seeking a Network Engineer to support a large enterprise IT contract for a government customer in North Carolina. This role is responsible for implementation, operations, and maintenance of technologies in an enterprise across multiple networks. Duties include updating to new technologies, tuning performance, and implementation of critical system patches. This infrastructure may include on-premises and cloud resources. This individual will work in a team environment to ensure mission needs are met for internal and external customers.

This role will be fully onsite in Durham, North Carolina and require eligibility to obtain a Public Trust.

• Implement, operate, and maintain technologies across enterprise networks (on-premises and cloud resources).
• Update technologies, tune performance, and implement critical system patches.
• Work in a team environment to meet mission needs for internal and external customers.
• Provide ongoing support and coordination to ensure network reliability and security.

• B.S. in Computer Science, Information Technology Management or Engineering or related fields, or four years of related experience may be substituted for the education/degree requirement.
• Minimum 5 years of experience supporting the installation, implementation, troubleshooting, and maintenance of agency-wide WANs and LANs.
• Experience assisting in the design and management of WAN infrastructure and related processes.
• Experience providing Production Support of the Network, including day-to-day operations, monitoring, and problem resolution for client networks; second-level problem identification, diagnosis, and resolution.
• Experience supporting the dispatch of circuit and hardware vendors involved in the resolution process, and communicating status to agency management and internal customers.