ServiceNow Event Management Integration Specialist

Job Title:

Service Now Event Management Integration Specialist

Location:

Durham, NC – 2 days remote, 3 days onsite

Duration: 6 months

Interview:
Virtual with possible final round onsite!

Start: ASAP

We are looking for a skilled Service Now professional to implement and configure Event Management integration with Microsoft System Center Operations Manager (SCOM). This role ensures seamless event ingestion, correlation, and alerting within the Service Now platform to improve incident response and operational visibility.

• Configure Service Now Event Management to receive and process alerts from SCOM.
• Set up MID Server and Event Connector for secure communication between SCOM and Service Now.
• Define and implement event rules, alert correlation, and deduplication logic.
• Map SCOM alerts to appropriate CI classes in the CMDB for accurate impact analysis.
• Create operational dashboards and event filters for real‑time monitoring.
• Collaborate with infrastructure and monitoring teams to validate event flow and troubleshoot integration issues.
• Document integration steps, workflows, and best practices for ongoing support.

• Hands‑on experience with Service Now Event Management and Integration Hub.
• Strong knowledge of SCOM architecture and alerting mechanisms.
• Familiarity with MID Server configuration and event connectors.
• Understanding of CMDB relationships and impact analysis.
• Ability to design event correlation rules and remediation workflows.
• Excellent troubleshooting and communication skills.

• Service Now Certified Implementation Specialist Event Management.
• ITIL Foundation level knowledge.
• Experience with other monitoring tools (e.g., Cisco DNA, Service Now ACC, Dynatrace) and integrations with Service Now.
• Knowledge of ITOM Suite (Discovery, Service Mapping).