Analyst, IT

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

APPLICATION ANALYST (EPIC WILLOW)

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care (Epic) Willow Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified supported application users in the Duke environment. Modules supported by the Willow team include Willow Inpatient, Willow Ambulatory, and Willow Inventory.

The incumbent will work closely with Epic and other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Willow application build, testing and support. The analyst will utilize pharmacy operational experience and Epic Willow to configure and maintain the Epic modules according to organizational requirements and industry best practices. The analyst will advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, phone or email and training classes.

The analyst will act as Maestro Care Willow EHR application expert for base functionality, updating test plans to account for testing of new features with all releases. They will work closely with pharmacy staff and other stakeholders to streamline workflows, enhance safety and efficiency of the system, and ensure compliance with regulatory standards. The analyst would also participate in collaborative stakeholder meetings to guide implementations, updates, enhancements, and new features to improve clinical workflows and patient outcomes.

Their responsibilities will also include working with others on the Application Support team to manage user access to Maestro Care Willow EHR systems and track changes. The analyst may be expected to have Epic certification/proficiency/badge in any of the modules supported by the team as determined by the manager.

Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer pharmacy clinical experience in an inpatient or Acute care or outpatient/retail setting.

Level 1
- One year of related experience. Level 2
- Three years of related experience.

Level 1 -- If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels. Level 2 and 3 -- In addition to the requirements described for the Level 1, these levels require Epic Willow certification.

• Level 1 Analyst
  • Obtain initial or additional Epic certification and proficiency as defined by management through a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, multiple project assignments and competency exams.
• Interprets and analyzes systems, data, and information with supervision.
• Im applications, tools, processes and structures that assist end users with the management of data in their business unit.
• Provides systems support, business and after hours, including troubleshooting and the configuration and testing of software. Escalates challenges and barriers appropriately.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Contributes to oral and written presentations as part of a project team, with supervision.
• Completes moderately complex tasks and portions of larger information system projects with direction.
• Appropriately identifies internal resources to answer questions…