IT Senior Analyst, Managed Technical Services
Listed on 2026-01-01
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IT/Tech
IT Business Analyst, Data Analyst
IT Senior Analyst, Managed Technical Services
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CREO Senior Analysts on the Technology Strategy and Solutions team take on a proactive role in collaborating with senior staff to drive innovative solutions for our clients’ complex technology and business challenges. As a Senior Analyst, you will help lead key IT-focused work streams, leveraging cutting‑edge technology and data analysis to transform business operations and deliver impactful results. This role offers significant growth opportunities in the IT consulting space and the chance to make meaningful contributions to client technology transformations.
Senior Analysts are highly motivated, self-driven professionals with strong leadership, technical, and communication skills. You will manage multiple IT projects, distill complex technical information quickly, and deliver client-ready IT solutions.
Support senior staff across multiple IT projects and clients.
Take ownership of key IT‑related work streams and manage work on multiple projects with a higher degree of independence.
Work alongside senior staff to deliver high‑impact technical solutions and consistently exceed client expectations.
Maintain personal billable utilization at the rate of 1700 hours per year.
Travel to CREO client sites in North Carolina’s Research Triangle area or occasionally interstate.
Prepare client‑ready IT deliverables with autonomy, designing visually compelling and insightful presentations and reports, translating complex technical information into clear, actionable insights.
Collect data for analysis of business problems, leading the gathering, organizing, and analyzing data to address business challenges from an IT perspective.
Record information and drive communication, leading the documentation of key takeaways from internal and client meetings, particularly IT‑focused discussions, and communicating concisely and proactively to ensure all stakeholders are aligned.
Required Qualifications , Skills, and Experience2‑5 years of relevant experience.
Local to the Durham, NC area.
Experience with Microsoft M365.
Experience managing laptops and other hardware.
Experience with additional cloud platforms is an advantage.
Experience with ITIL and ITSM systems (e.g., Fresh Service or Service Now) is an advantage.
Bachelor’s degree in a relevant field.
Strong verbal and writing skills.
Demonstrated expertise in Excel, PowerPoint, Word, and Outlook, including advanced experience with Excel and PowerPoint.
Ability to work on tight deadlines, multi‑task, and manage multiple shifting priorities.
- A keen eye for and attention to detail
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