Director, Platform Success

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IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer‑first, insights‑driven, and integrated omnichannel vision. We provide authenticated, privacy‑enhanced data and analytics, innovative fit‑for‑purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

The Director, Platform Services of Publisher Accounts leads a team of client service professionals responsible for delivering strategic consultation and operational excellence across IQVIA’s Media

OS platform to our Publisher clients. This role is focused on driving client success, optimizing campaign execution, and fostering strong relationships with pharmaceutical brands, publishers, and digital partners. As a hands‑on leader, the Director will oversee team performance, ensure platform adoption, and collaborate cross‑functionally to deliver measurable outcomes. This role requires deep expertise in omnichannel digital media and a strong understanding of ad tech platforms, healthcare marketing dynamics, and how publishers monetize their ad space and opportunities.

• Serve as a senior point of contact for key publisher accounts, providing strategic guidance across digital media campaigns.
• Ensure client satisfaction through proactive communication, issue resolution, and performance optimization.
• Develop and maintain strong relationships with key clients as a trusted advisor on all advertising strategies and initiatives.
• Oversee the presentation of regular performance reports and insights, adjusting strategies as necessary to maximize campaign outcomes.

• Manage and mentor Account Managers and Specialists, fostering a culture of accountability, collaboration, and growth.
• Set clear objectives and goals for the team, monitor performance, and provide feedback and development opportunities.
• Support onboarding, training, and development to build a high‑performing team.

• Oversee campaign fulfillment and platform enablement, ensuring timely and accurate delivery across media channels.
• Implement best practices and process improvements to drive efficiency and scalability.
• Stay current on industry trends, emerging technologies, and best practices in programmatic advertising and digital marketing.

• Partner with Sales, Product, Trading, and Analytics to align on client goals and support platform evolution.
• Work closely with sales teams to identify opportunities for account growth and cross‑sell additional services.
• Translate data into actionable insights that drive client performance and platform engagement.

• In-depth understanding of publisher KPI’s and oversee a team providing valuable solutions surrounding publisher monetization…